Sales Representative Customer Service

CARLA JOYCE RECALDE BUSTOS

Address : Tunasan, Muntinlupa City, Philippines

Mobile : 096********

E-mail : *****************@*****.***

Position : ICT Aide/Sales Representative/Cashier

Availability to Join : Immediate

EDUCATION:

Information and Communication Technology Aide (NCII Passer - Gold Medalist) Lyceum of Alabang – Tunasan, Muntinlupa, Philippines Year Graduated: 2019

PROFILE SUMMARY:

Cash handling accuracy Team Player

Strong communication skills Flexible Schedule

Hardworking Customer Service Excellence

PROFESSIONAL EXPERIENCE:

SALES REPRESENTATIVE AQUA MINERAL (July 2019)

Festival Mall, Muntinlupa Philippines

Duties and Responsibilities:

Greet customers when entering or leaving establishment.

Handle cash, credit or check transactions with customers

Scan goods and collect payments.

Ensure pricing is correct.

Issue change, receipts, refunds, or tickets.

Redeem stamps and coupons

Calculate the money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.

Make sales referrals, cross-sell products and introduce new ones.

Resolve customer complaints, guide them and provide relevant information.

Bag items carefully.

SALES REPRESENTATIVE/CASHIER

SM Center, Muntinlupa, Philippines

Duties and Responsibilities:

Calculate the money in cash drawer.

Provide an excellent customer service to customers.

Answer the Customer’s queries and concerns.

Received payments and issuing receipts to customers.

Attending customers in a professional manner.

Flexibility to work multiple working hours and overtime as required. CUSTOMER SERVICE REPRESENTATIVE AT IBEX GLOBAL (RETAIL ACCOUNT) (October 8, 2022) Alabang, Muntinlupa City, Philippines

Duties and Responsibilities:

• Answering incoming calls and respond to customer's

• Solve customer's concern regarding online orders.

• Process customer orders accurately and efficiently.

• Provide product information to customer.

• Resolving customer complaints.

CUSTOMER SERVICE REPRESENTATIVE AT ALORICA PHILIPPINES (AT&T MOBILITY SALES AND SERVICES)

Chino Roses, Makati City, Philippines

Duties and Responsibilities:

Answer incoming calls and respond to customer’s.

Solve customers concern.

Sell products and place customer orders in the computer system.

Identify and escalate issues to supervisors.

Provide product and service information to customer.

Upsell products and services.

CERTIFICATION:

1. Computer Systems Servicing NCII Passer (Gold Medalist) – 12th April 2019 – Lyceum of Alabang 2. Member and Recipient of Royal Institute Singapore International Certification - 12th April 2019

– Lyceum of Alabang

3. Computer Literacy Training Program (MS Windows OS Tutorial, Microsoft Office Word, Excel, Power point, HTML, Flash Professional, Adobe Professional, Software Troubleshooting) 17th January 2016 – University of Perpetual Help, Binan, Laguna PERSONAL PROFILE:

Date of Birth : January 09, 2001

Place of Birth : Rosales, Pangasinan

Religion : Roman Catholic

Civil Status : Single

Language Known : Filipino, English

Gender : Female

Weight : 40kg

Height : 160cm

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