Account Management Business Development

Ekam Jot Singh

+1-437-***-**** ***********@*****.*** Fort McMurray, AB T9H 1L3

PROFESSIONAL SUMMARY

Adept at driving sales and enhancing customer satisfaction, I leveraged my expertise in MS Excel and client account management at Reliance Smart to streamline operations, significantly improving checkout speeds by 20%. My proactive approach in Paul Clothing led to a substantial increase in loyalty program signups, underlining my ability to blend technical acumen with persuasive communication skills. SKILLS

MS Word, MS Outlook, MS Excel, Google Generative AI Certified, Troubleshooting system, also have knowledge how to tackle technical difficulties as I have extensive knowledge of computer systems Product Sales Business Development Client Account Management Customer Needs Assessment EXPERIENCE

SALES ASSOCIATE/ POS MANAGER, Patiala

Reliance Smart, March 2022-March 2023

• Kept a check on sales and POS machines and on POS machine handlers Initiated operational improvements that identified three major bottlenecks in service delivery; enhanced team training programs leading to faster checkout speeds and increased overall customer satisfaction scores by over 20%

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• Made sure that customer get the service what they require. RETAIL SALES SUPERVISOR/CASH HANDLER, Patiala

Paul Clothing, March 2023-April 2024

• Efficiently handle customer purchases using cash, credit, or other methods Developed comprehensive communication strategies to inform customers about loyalty programs, achieving a 20% increase in program signups and generating an additional $50,00 in revenue within the first quarter post-launch

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• Resolve customer concerns or direct them to the appropriate staff. EDUCATION

UNDERGRADUATE: PRACTICAL NURSING, AB

Keyano College, Expected graduation January 2026

DIPLOMA: GENERAL EDUCATION DIPLOMA OR HIGH SCHOOL, AB Guru Nanak Foundation Public School, January 2022

CERTIFICATIONS

• Google Generative AI (Artificial Intelligence) • WHMIS Certificate

• Seeking To take BLS (Basic Life Support) Certificate. AVAILABILITY

• 8-12 Noon, 8-12 Noon, 8-12 Noon, 8-12 Noon, 8-12 Noon, 8-12 Noon, 8-12 Noon

• Monday: 8-12 Noon

• Tuesday: 8-12 Noon

• Wednesday: 8-12 Noon

• Thursday: 8-12 Noon

• Friday: 8-12 Noon

• Saturday: 8-12 Noon

• Sunday: 8-12 Noon

REFERENCES

References available upon request

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