Data Entry Customer Service
Resume:
Vanessa Gold
North Providence, RI 02904
Cell Phone: 401-***-****
PROFESSIONAL SUMMARY
10+ years of customer service and data entry experience
5+ years of administrative assistant experience
Able to type 60 wpm.
Very hard working, responsible and willing to learn.
Possess excellent communication and inter-personal skills.
Willing and able to handle a wide variety of tasks
Knowledge of basic internet and computer programs such as Microsoft Word, Access and Excel.
TECHNICAL EXPERIENCE
Software/Databases: MS Excel, MS Word, MS Access, Publisher, People Soft, Epic
Others: Data Entry, Filing, Sales Associate, INC Specialist, Customer Service Representative, Administrative Assistant
PROFESSIONAL EXPERIENCE
LIFESPAN, PROVIDENCE, RI JULY 2019-OCT 2024
DEPT ASSISTANT
Responsible for all department issues, purchase orders, return mail
Filing and scanning PHI
Cross trained to cover Supplies, Reports Room, Home Draw, and Long Term Care
CITIZENS BANK, EAST PROVIDENCE, RI NOVEMBER 2016-DECEMBER 2018
CLIENT: CITIZENS BANK
Data Entry / Document Scanning
Indexed account information into Kofax
Indexed account information into Capture Plus
Scanning documents with Capture Plus
Data entry into Excel.
ROSE INTERNATIONAL, CHESTERFIELD, MO MAR 2015 – NOVERMBER 2016
CLIENT: CITIZENS BANK
Data Entry / Document Scanning
Indexed account information into Kofax
Indexed account information into Capture Plus
Scanning documents with Capture Plus
Data entry into Excel.
LEAVE OF ABSENCE JAN 2013 TO MAR 2015
Earning certificate and taking care of elderly grandfather in the hospital.
ADECCO, PROVIDENCE, RI JAN 2008 – JAN 2013
CLIENTS: BANK OF AMERICA/ MET LIFE AND OTHERS
Customer Service / Data Entry
Called every Temp agency.
Indexed foreign insurance policies into a computer database called On Base
Performed filing duties.
Bar coded files into a computer database called first.
Operated computer using basic internet.
Keeping up to date to all the temp agencies.
Completed all the assigned duties.
Monitoring all the inflow data and keeping those data up to date.
Filling out time sheet.
Conferred with client by telephone in order to provide troubleshooting for any problems.
Filed and retrieved corporate documents, records and reports.
MACY’S, ATTLEBORO, MA OCT 2007 JAN 2008
Sales Associate, INC Specialist
Greeted customers and ascertain the needs of each customer.
Opened and closed cash registers, counting money and balancing cash drawer.
Supervised six sales associates.
Provided training to new associates.
RANSTAD, PROVIDENCE, RI JAN 2007 – JUN 2007
Data Entry/Customer Service
To call every Temp agency each week
Performed filing duties.
Bar coded files into a computer database called first.
Operated computer using basic internet.
Indexed foreign insurance policies into a computer database called On Base.
THE ALPHA GROUP, INC, NORTON, MA JAN 2005 – JAN 2006
Customer Service Representative
Conferred with customers by telephone in order to produce sales and provide troubleshooting for any problems.
Retained records of customers’ transactions.
MANPOWER, PROVIDENCE, RI JAN 2005 – FEB 2006
Administrative Assistant
Answered telephone, took sales messages and wrote up sale contracts.
Filed and retrieved corporate documents, records and reports.
Opened, sorted and distributed incoming correspondence, including faxes and e-mail.
EDUCATION
High-School Diploma
Saint Mary Academy Bay View, Riverside, RI
Some College Courses at CCRI
Sanford Brown (Now closed)
Salter School in Fall River, MA (Now closed)
Currently working on getting a BS In Healthcare Administration at Bryant & Stratton College, online
REFERENCES
Available Upon Request.
Contact this candidate