Customer Service Data Entry

Chyna-Toree Forever

662-***-**** • ********@*****.*** • Oklahoma City, OK, 73110

Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.

Summary

Skills • Infection Control

• Donor screening

• Medical records handling

• EMR recordkeeping

• Blood collection

• Paperwork Processing

• Data Entry

• Sanitation and sterilization

• Staff Management

• Table setting arrangements

• Reservations Coordination

• Dining customer service

• Front-of-house display creation

• Customer Service

• Order Taking

• Cash Handling

10/2024 - Current

Phlebotomist, Quest (DLO), Oklahoma City, OK

10/2024 - Current

SPECIMEN PREPARATION TECHNICIAN, Quest (DLO), Oklahoma City, Oklahoma Experience

• Primary site phlebotomist. Intake of the patients, doctors' orders, and insurance. Trained new employees. Assisted co-workers with questions and/or blood draws. Go-to employee.

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• Maintain supplies for my site. Ordered supplies for multiple sites.

• Worked insurance denials.

• Taught clinical students the use of needles and the "Order of Draw" Worked 30 to 40+ hours a week. Daily, my co-workers and I would alternate between assisting customer's and working the processing room.

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Performed venipuncture and other blood collection procedures according to established standards.

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• Specialized in the Allomap and Allosure collections Processing room duties included - quality check of specimen collection. Label, centrifuge, split, and freeze specimens as required. Package specimens for transport.

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Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.

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• Tested and calibrated instruments to ensure accuracy and reliability of data.

• Maintained records of repairs, calibrations, and tests performed on equipment.

• Processed blood for test results.

• Answered incoming calls from medical staff inquiring about blood test or test results.

• Worked 40 hours a week

Duties included - processing orders in the system, centrifugation and aliquoting of specimens.

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07/2022 - 08/2024

Host, Bahama Breeze, Duluth, Georgia

01/2020 - 12/2021

Cashier, McDonald's, Cumming, Georgia

• Greeted guests upon arrival and provided them with menus. Answered customer inquiries regarding the menu, restaurant services, and special promotions.

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• Took reservations over phone and in person.

• Maintained cleanliness of lobby area, including wiping down tables and chairs.

• Ensured compliance with health and safety regulations within the restaurant.

• Provided excellent customer service by anticipating customer needs. Greeted customers and answered any questions they had about the store's products and services.

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• Verified that customers were of legal age to purchase alcohol or tobacco products. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

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• Issued receipts, refunds, credits or change due to customers. Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

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05/2020

High School Diploma

Denmark High School, Alpharetta, GA

Education And

Training

References • Tammie McClennon- +1-405-***-****

• Megan Rawlings- +1-405-***-****

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