Entry Level Strategic Account
Resume:
Alexander Harbolt
Louisville, KY *****
************@*****.***
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry level or above opportunities to expand skills while facilitating company growth
Work Experience
Strategic Account Specialist
UPS Customs Brokerage-Louisville, KY
March 2021 to Present
• Created spreadsheets in Microsoft Excel for record-keeping and reporting.
• Responded to customer issues to provide immediate resolution and improve retention.
• Composed, edited and typed complex memos and reports with job-related software.
• Prepares customs entries and forwards freight to designated locations including interface with international and domestic carriers, overseas offices, and importers.
• Prepares customs entries and follows-up with the clearance process on all entries prepared.
• Communicates documentation discrepancies to client and supervisor.
• Coordinates freight delivery to designated locations.
• Resolves finance and accounting reconciliation exchange issues.
• Scans entries into the imaging system meeting allotted and sensitive time requirements.
• Prepares reports/presentations and analysis using various software packages and databases.
• Follows up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins.
• Establishes and maintains client relationships.
Pack Out Associate
Hexion
December 2019 to February 2021
• Adhered to safety procedures and protocols when using equipment and moving hazardous chemicals.
• Checked work areas to detect leaks and equipment malfunctions to promote safe operating conditions.
• Operated various machinery and equipment, including forklifts to perform chemical drumming operations.
• Interfaced with PLC control system to manage and monitor blending of raw materials into finished products.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Stacker/Bander Lead
Corrchoice Louisville-Louisville, KY
August 2016 to November 2019
• Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action.
• Communicated with team members to coordinate efficient and accurate movements.
• Scheduled or performed needed maintenance on equipment to promote longevity of use.
• Accurately measured and recorded product weight, dimensions or other production data for use in tag and label creation.
• Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
• Weighed materials or products to record data on tags or labels.
• Kept areas clean, neat and inspection-ready to comply with product guidelines.
• Monitored employee productivity to provide constructive feedback and coaching.
• Provided ongoing training to address staff needs.
• Complied with company policies, objectives and communication goals. Senior Team Lead
Academy Sports + Outdoors-Louisville, KY
March 2012 to June 2016
• Excellent customer service orientation; an effective problem solver and communicator with customers and team members.
• Read, interpret and follow documents such as safety rules, operating and maintenance instructions, plan-o-grams and procedure manuals.
• Prepare routine reports and correspondence.
• Drive the execution of projects and initiatives while leading team members.
• Process and maintain direct shipment forms, order and maintain supplies and receive and distribute mail.
• Acts as lead and provides guidance when needed to team of asset protection team members, cashiers and custodians to ensure that exceptional customer service is the priority of every interaction and for execution of operational tasks.
• Assists manager with daily planning of operational tasks assigned to the store.
• Oversees special or ongoing process improvement projects and initiatives.
• Executes plan to ensure team members are compliant with established policies and procedures and applicable laws.
• Assists with departmental zoning by providing support, guidance and overseeing the recovery process.
• Actively participates in floor walks with Store Manager, Store Director, District Manager and Regional Vice President
Education
High School Diploma
Valley Traditional High School - Valley Station, KY August 2009 to May 2012
Skills
• Account Servicing (4 years)
• Customer Service (10+ years)
• Microsoft Word,Outlook,Powerpoint,Excel (10+ years)
• Computer Proficiency (10+ years)
• Critical Thinking (10+ years)
• Typing - 80+wpm (10+ years)
• Self-Motivation/Directed (10+ years)
• Forklift/Clamp Truck (5 years)
Awards
Chairman’s Safety Excellence Award
December 2017
The threshold achievement includes scoring a 90 percent or higher on a third-party audit and achieving a medical case rate of zero.
Additional Information
Carl Cutter Leadership Class - August 2017
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