Customer Service Specialist

CYNTHIA HARDWICK

** *** **** ****, ****** City, AL 36867 H: 706-***-**** *****.*.********@*****.***

Demonstrated ability to complete tasks accurately despite interruptions and competing demands

Experience

GL reconciliation Payroll processing

Payment processing Payroll operations

Data collection and sampling Maintaining files

Direct deposit processing

Tracking wage garnishment's

Billing and Invoicing Payroll vendor checks

Downloading Payroll deductions files

Prior pay adjustment

Keying Director level and above time off request

Child Support processes Role-playing Bankruptcy processes

Privacy and confidentiality Customer service specialist Filing

10 key calculators

Cashier March 2023 to Current

Bucc-ees - Auburn, Al

Balance cash drawer at beginning and end of each shift.

Accurately settle shift Pay Point reports.

Maintain clean and tidy checkout area.

Assist in stoking, rotating merchandise and marketing labels

Serve as first responder to customer complaints

Train new cashiers

Sr. Payroll Coordinator Jul 2017 to Apr 2019

Piedmont Columbus Regional Healthcare Systems - Columbus, GA

Classified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system.

Increased employee satisfaction by 100 % by accurately handling payroll help desk and answering questions regarding correct and accurate payroll time entry.

Administered payroll for over 2700 employees per year using Sage and Kronos.. Prepared manual checks and initiated direct deposits for 2700 employees.

Gathered time-sheets to prepare bi-weekly payroll data for processing by payroll coordinator.

Constructed leave pay schedules, processed payroll garnishment's and worked closely with Human Resource Director to pay out bonuses, severances, service awards and special payments.

Received, filed and processed paperwork and documents for on-boarding employees.

Protected payroll operations and maintained employee confidence by keeping information private.

Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.

Tracked and applied tax liens, child support and other types of wage garnishment's to paychecks.

Responded quickly to customer concerns and complaints, typically within 24 hours.

Accounting Assistant

Columbus Regional Healthcare Systems - Columbus, GA

Jul 1997 to Jun 2017

Maintained accuracy when reviewing and reconciling general ledger. Tracked employee time and attendance for payroll.

Reviewed general ledger entries for accuracy and completeness.

Received and distributed mail correspondence throughout finance division. Balanced reports and batch summaries to submit for approval.

Answered office phone calls and emails to direct customers and answer questions.

Prepared month-end closing entries for detailed reporting and recordkeeping. Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.

Credit Balance Specialist

The Medical Center - Columbus, GA

Research credit balances on patient accounts Make posting corrections as necessary

May 1994 to Jun 1997

Research and post refunds appropriately in patient billing system

Determine the correct course of action to resolve the refund request or credit balance

Update credit/balance work queue as necessary

Prepared approval refund requests and submit to finance for reimbursement Other miscellaneous duties as assigned

Data Entry Clerk

The Medical Center - Columbus, GA

Post patient payment to their accounts

Keyed employee time-cards into the payroll systems

Nov 1990 to Jun 1994

Obtained scanned records and uploaded into company databases. Maintained quality levels above prescribed minimums to support team productivity and efficiency.

Identified and corrected data entry errors to prevent duplication across systems. Verified and updated account information in company computer system.

Identified system and account issues to quickly and accurately resolve.

Medical Records Clerk

The Medical Center - Columbus, GA

Pulled patient charts for upcoming appointments.

Updated daily logs to track information movements. Consolidated diverse medical records.

Feb 1990 to Nov 1990

Maintained 100% compliance with all hospital and government regulations. Pulled patient records and transferred information to appropriate parties. Logged all requests for medical records into spreadsheets.

Set up patient charts and documented information in various company software's.

Education and Training

High School Diploma

Baker High School - Columbus, Georgia

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