Program Manager Senior

Alice Sherman-Colbert

Gilroy, CA 408-***-**** *******************@*****.***

linkedin.com/in/alicesherman/

Senior ProgramManager–UserExperienceDesign

Self-motivated design operations leader with proven success guiding user experience efforts across multiple product teams within fast-paced, highly-iterative environments. Driven continuous improvement across processes and workflows alongside cross-functional leaders while optimizing the development and launch of next-generation mobile, desktop, and web solutions.

Professional Experience

STAFF DESIGN PROGRAM MANAGER – SELLING, ADS, & NEXT-GEN PRODUCTS eBay Campbell, CA MARCH 2020 – MARCH 2024

● Led UX operations and guided projects E2E across the Selling product design team responsible for the first Native Listing app that was introduced within the Sneakers and Trading Cards listing flow, which included an AI magical listing tool that won the Best Generative AI breakthrough award.

● Created and rolled out a new E2E workflow JIRA tool used in product planning for resourcing requirements for dependent teams which in return allowed teams to preview and forecast resourcing and identify resourcing gaps

● Partnered with product leadership and created requirements for design asks in annual and quarterly planning which prioritize key initiative work streams.

● Create a new project intake framework for introducing new design projects for product teams. This helped teams clearly define requirements, scope and timing for the project/product which helped our team with resource allocation and timing.

● Lead retrospective framework sessions with designers to help uncover the current state and helped the team identify themes for what is working, opportunities and action plans to improve our ways of working across Design, Research, Product and Engineering.

● Drove employee engagement through monthly team meetings, design sprints, and off-site engagements, unifying designers across the organization while improving employee retention.

UXR PROGRAM MANAGER/DAYDREAM (GOOGLE) Artech Information Systems Aug 2019-Mar 2020 - 8 mos

● Managed and led operations, process and programs for the Daydream User Research and Writing Team at Google.

● Created a microsite for the team which was used as a communication and visibility vehicle for the team.

● Planned and executed logistics for Research open house during Google I/O which previewed and demoed upcoming products and showcased Research studies and activities.

UX PROGRAM MANAGER, PRODUCT DESIGN – ANDROID PIXEL (Google) - via Adecco) Mountain View, CA 2018 – 2020

● Guided all design processes and operations for the Android Pixel Phone team, partnering with user experience designers, writers, and researchers to launch the latest Pixel phone design.

● Collaborated across teams to develop, manage, and launch multi-product initiatives, utilizing agile methodologies to ensure communication and efficiency across teams.

● Launched and facilitated a two-day Analogous Research and Design Thinking workshop alongside other UX leaders, leading discussions to generate new ideas, shared insights and influence future projects.

● Oversaw the planning and logistics of the annual UX Summit as the event’s Operations Lead – coordinated speaker activities, photo scheduling, sprint design kits, and event production of the course of three days.

SENIOR PROGRAM MANAGER, ENTERPRISE PRODUCT DESIGN LinkedIn Sunnyvale, CA 2016 – 2018

● Established operational processes to drive the growth of 50+ designers and researchers across multiple teams, identifying and addressing gaps in process and the design experience alongside cross-functional leadership.

● Standardized the division’s end-to-end design review process, quarterly planning process, and design planning cadence, proactively addressing design roadblocks and creating a culture of cross-organizational collaboration.

● Partnered with program managers to build a streamlined onboarding program for design and research teams, improving time-to-hire rates and team productivity. SENIOR PROGRAM MANAGER, QUALITATIVE USER RESEARCH LinkedIn Sunnyvale, CA 2015 – 2016

● Drove the research strategy for the platform’s Consumer and Enterprise products, collaborating with a team of 20 researchers and two lab managers to improve research efficacy and advocate for the team’s participation in product design.

● Drove the integration of research-based activities within regular design review processes, building a platform to evangelize the research team’s findings across the organization.

● Created the research team’s quarterly review program, highlighting high-impact projects to align team members on evolving best practices and strategic goals.

● Led communications, participated in training, and managed all logistics for the department’s quarterly User Research Field Day initiative, which aligned participants on LinkedIn’s core values through full-day immersion with key stakeholders across Design, Research, Product and Engineering.

PROGRAM MANAGER – PRODUCT DESIGN HOMEPAGE & VERTICALS Yahoo Sunnyvale, CA 2013 – 2015

● Streamlined processes on behalf of a multi-disciplinary team of 30, collaborating with cross-functional leadership to launch high-profile design projects. Managed operations with designers across levels of leadership, influencing design decisions through hands-on mentorship and standardized review processes while allocating additional resources.

● Increased transparency and collaboration across design verticals by establishing a quarterly review program and weekly code and design review sessions with Engineering which accelerated delivery timelines while promoting design innovation. PROGRAM DESIGN MANAGER – MAIL & MESSENGER Yahoo

Sunnyvale, CA 2010 – 2013

● Refined and improved design processes to enable the success of a team of 25, partnering with the design director to co-author internal documentation ensuring understanding across the organization. Continually elevated team capabilities to drive the successful launch of a next-generation product across four platforms simultaneously. Education

Bachelor of Arts, Communications Northern Arizona University

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