Customer Service Substance Abuse
Resume:
Nastasha Myers
Counselor *
Round Lake Beach, IL 60073
*************@*****.***
To maintain a position in the social and customer service field. Substance abuse, behavioral and healthcare experience.
Authorized to work in the US for any employer
Work Experience
Counselor I
Gateway Foundation - Lake Villa, IL
October 2022 to Present
• Preparing and facilitating group counseling sessions, educational programs, and lectures to assist clients in meeting therapeutic goals
• Conducting individual counseling to provide crises intervention, support & guidance, and address client behaviors and personal problems
• Documenting clients’ progress and responses to treatment
• Maintaining client records; ensuring records are complete, accurate, and up to date
• Monitoring clients in medication self-administration
• Ensuring client safety and well-being
• Monitoring client behavior during social, recreational, or daily activities
• Enforcing house rules
• Scheduling, coordinating and transporting clients to appointments and maintaining the vehicle
• Collecting urine samples and administering breathalyzer
• Other duties as assigned
Behavioral Treatment Technician
Sonnenberg Consultants - Pleasant Prairie, WI
November 2020 to Present
An Autism Behavioral Treatment Technician (BTT) provides therapy for a child with Autism. Our clients need fun, energetic individuals who have a willingness to learn about Applied Behavior Analysis therapy and love working with kids. Charts targets on clients IEP. Provides personalized care for each client. Personalized Living Assistant
Brookdale Senior Living - Vernon Hills, IL
September 2020 to November 2020
Provide assistance to clients in their daily activities while recognizing each individuals needs and encouraging their progress to independence. You become a friend and a helper to our senior clients. Personalized Living Assistants help with daily living including bathing, dressing, grooming, toileting and getting to and from activities and meals according to an individual service plan. Assistants serve meals to clients, initiate and participate in their leisure activities, encourage independence as well as socialization with others. Maintain client records documenting client’s physical well-being, behavior, and overall emotional condition. Reports any changes to these conditions to supervisor. Quality of Life Specialist
Azura Memory Care - Kenosha, WI
July 2019 to February 2020
The Quality of Life Coordinator is responsible for planning, scheduling and coordinating meaningful activities appropriate to the needs and interests of dementia/Alzheimer's and other resident populations. The activities will be conducive to their physical, mental and social well-being. The Quality of Life Coordinator will function as part of the interdisciplinary team and also be able to work independently. The Quality of Life Coordinator reports to the Executive Director. Job Duties and Responsibilities
• Practice MOSAIC quality of life program to enhance residents mind, body and spirit
• Encourage, mentor and empower staff to consistently practice MOSAIC program
• Ensure activity programs are appropriately presented to and by to staff
• Plan, schedule and coordinate resident activities on a monthly basis, with staff input
• Provide program content materials for activities
• Plan or coordinate quarterly family parties/events
• Plan and coordinate arts and crafts program, entertainment for special events, monthly birthday parties, group games, weekly religious services and individual independent projects that reflect the MOSAIC Program
• Provide community integration through recreational activities from the community and develop close working relationships with community organizations. Also provide volunteer activities to bring the community into the house
• Maintain adequate supply of books, arts and craft materials, puzzles, magazine, games and other items in the sensory cart and on the standard activity list and house
• Team member orientation, training in activities and Resident Activity Profile
• May assist the Director in performing in performing various administrative functions including but not limited to:
• Admission paper work
• Team in-service programs
• Coordinate and facilitate non-emergency transfers bi-annual input for ISP's
• Conduct building tours
• All other duties as may be assigned
Assistant Activities Director
Grove At The Lake - Zion, IL
September 2014 to May 2019
Responsibilities
Assist residents with daily needs. Manages activity aides on all floors. Checks the calendars and completes the MDS section and UDA’s. Creates and signs off on care plans. Excute and plans daily activities for the residents.
Skills Used
• Strong experience in planning, organizing and conducting recreational and therapy programs for residents
• Excellent understanding of monitoring and executing skill-based programs and activities
• Ability to evaluate residents' needs and conduct group activities
• Deep sympathy towards occupants and passion for improving their quality of life
• Skilled in developing personal bonds with residents
• Effective communication and persuasive skills
• Able to understand diverse foreign culture and customs
• Knowledge of state compliance requirements for conducting activities
• Compassionate, creative, and encouraging professional
• Strong communication skills. Working with alzheimer's Plan and implement activities for residents
• Promote socialization and encourage residents' participation in various programs
• Draft budget for programs and procure necessary therapy materials from best quoted prices
• Plan activities that help in stimulating residents' bodies and minds
• Arrange for outings as part of a recreational program
• Organize services such as transportation and accommodation for participants, facilities, displays, catering, event security and many more
• Responsible for arranging audio visual equipment, displays, transportation and other needs for events
• Plan monthly calendar of activities
Greeting residents guests and family members on short term, long term and memory care floors. Assisting and coordinating activities. Update care plans and assessments for new admissions. Teacher's Aide
First Institute - Waukegan, IL
August 2001 to February 2003
Responsibilities
Data Entry, grading papers, faxing, answering phones, updating student information in the system. Proficiency in Microsoft office applications such as Excel, Power Point, Word and some Access. Education
High school diploma
Thomson High School
Skills
• Active Directory
• Assisted Living
• Recreation
• Excel
• Filing
• Outlook
• Scheduling
• Administrative Assistant
• Memory Care
• Alzheimer's Care
• Quality Assurance
• Dementia Care
• Quality Management
• Caregiving
• Senior Care
• Program Management
• Microsoft Windows Server
• Event planning
• Hospitality
• Business development
• Applied Behavior Analysis
• Autism Experience
• Experience with Children
• Computer Networking
• Help Desk
• Behavioral Health
• Patient monitoring
• Office experience
• Teaching
• Customer service
• Mentoring
• Program management
• Microsoft Access
• Leadership
• Quality management
• Windows
• Retail sales
• Analysis skills
• Hospitality
• Microsoft Windows Server
• Behavioral health hospital experience
• Intake
• Discharge planning
• Hospital experience
• Special education
• Childcare
• Supervising experience
• Quality assurance
• Project management
• Help desk
• Computer networking
• Business development
• Active Directory
• Time management
• Management
• Organizational skills
• Volunteer management
• Microsoft Office
• Microsoft Outlook
• Communication skills
• SharePoint
Certifications and Licenses
Business Applications
Present
Proficient in Microsoft Word, Excel and PowerPoint. Zion Benton Leadership Academy
Present
Partnered with The Coalition for Healthy Communities, Zion Benton Leadership Academy is a program in which individuals work within their community to improve them and to be a voice to those in need and inspire and guide like minded individuals. Mentored by Cheri Neal, Zion Township Administrator. Certified Dementia Practitioner
May 2014 to Present
First Aid Certification
CPR Certification
CPR Certification
First Aid Certification
ServSafe
September 2020 to Present
Servsafe food handling
Safety Care Certification
February 2021 to February 2022
Safety care certified
Assessments
Technical support: Customer situations — Proficient May 2020
Responding to technical support situations with sensitivity. Full results: Proficient
Technical support — Completed
May 2020
Performing software, hardware, and network operations. Full results: Completed
Customer service — Proficient
May 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Looking to obtain a position in customer service where I can use my skills. I work well with others. And can work at a fast pace. I'm a quick learner and a hard worker.
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