Customer Service Information Technology

MARJAN SADDIQI

341-***-**** *************.**@*****.*** (27) marjan Saddiqi LinkedIn

Education

• Information Technology Certification, Expected in Dec 2024 o Chabot College – Hayward, CA

• Software Specialist Certification, May 2024

o Chabot College – Hayward, CA

• Bachelor of Computer Science and Programming, Sep 2014 o Herat University – Afghanistan

o Awards: Certificate in Computer Science (Hardware) Experience

o Customer Service Cashier, Walgreens – Hayward (April 2023 - April 2024) o Handled transactions and addressed inquiries to enhance customer satisfaction. o Resolved complaints professionally, boosting customer loyalty. o Streamlined checkout for faster service and improved experience. o IT technician, Zeyaratjah – Remote Hayward (March 2021 – February 2023) o Remotely install, configure, and maintain computer hardware, software, and network systems

o Diagnose and resolve technical issues through remote troubleshooting and support tools o Ensure network security, perform system updates and backups, and maintain the efficiency of IT operations from a remote location

• Supervisor Family & Children Support, Family Hui – Sacramento and Hayward (May 2016- Mar 2018)

o Supported families and children, especially emigrants. o Implemented a positive parenting program.

o High School Teacher – Afghanistan (September 2014 – August 2016) o Built strong relationships with students, parents, and colleagues. o Increased student literacy rates with targeted reading strategies. o Enhanced engagement using interactive teaching methods. o Collaborated on interdisciplinary units for deeper subject understanding. Skills

• Programming Language (C, C++, Java, HTML, PHP, SQL, MySQL)]

• TCP/IP Networking

• Data Entry Proficiency

• Advanced Excel Spreadsheet Function

• Database Management

• Problem-solving Abilities

• Computer Literacy

• Advance Microsoft Office

• Video Editing Adobe Premiere Pro, Adobe Photoshop

• Customer Complaint Resolution

• Positive Attitude

• Cash Handling

CERTIFICATIONS

• Microsoft Access 2019 Advanced – Certificate

• AWS Academy Graduate – AWS Academy Cloud Foundations Language Skills

• Speak fluently in English, Dari, and Urdu

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