Customer Service Representative
Resume:
Katrina Tate
Rockwall, TX 75087
***************@*****.***
Dedicated and adaptable educator with 14 years of experience in fostering positive relationships and effective communication with diverse groups. Proven ability to manage conflicts, solve problems, and provide exceptional support in fast-paced environments. Eager to leverage strong interpersonal skills, patience, and a passion for helping others in a customer service role. Committed to delivering outstanding service and ensuring customer satisfaction through active listening and tailored solutions.
Authorized to work in the US for any employer
Work Experience
6th Grade History Teacher (6th, 7th, 8th grades)
Community ISD-Nevada, TX
August 2023 to Present
• Coordinated lesson plans using district approved resources for two grade levels • Managed over 100 students daily during lunch
• Communicated daily with parents concerning their children’s academic and social progress
6th Grade Science and Social Studies Teacher
Rockwall Independent School District-Rockwall, TX
August 2012 to May 2023
• Award Winning Campus Teacher of the Year 2018-2019 based on strengths of conflict resolution, time management, team management, student growth, relationships and communication.
• Hand picked team leader to fill critical roles: mentor peers, disaggregate data, create unique database to organize schedules including intervention groups and general education classes.
• Planned and facilitated team meetings, field trips, class parties, newsletters, communication between team and administrators, made decisions concerning best practices for team members and students.
• Participated in training courses and professional development opportunities to improve teaching skills. • Communicated with parents and guardians regarding academic, behavioral, or safety concerns.
• Met needs of students with different ability levels by effectively developing, selecting, and modifying instructional plans.
• Served as Science Lab Manager to organize the check out of lab materials to all campus teachers. • Tracked attendance for 75 students over 42 weeks using smart goals.
• Effectively conducted online classroom and intervention groups during the Spring of 2020 and Summer School of 2020.
Primary Caregiver
Tate Family-Rockwall, TX
December 2001 to August 2012
• primary caregiver for my 3 children, including my son who went through treatment for Leukemia • volunteer and fundraising coordinator for The Leukemia and Lymphoma Society • formed and managed team of 10 for The Leukemia and Lymphoma Society
• raised over $36,000 for The Leukemia and Lymphoma Society
• planned, organized and facilitated fundraisers
• worked with community to raise awareness of childhood cancers
volunteered at Our Lady of the Lake Catholic Church as the president of the Catholic Mothers Council
Lead Teacher
Our Lady of the Lake Catholic Church: "Littles Angels"-Rockwall, TX
August 2005 to May 2009
• lead teacher of preschool students
• curriculum developer
• managed 7-10 children per day
• taught language, motor skills, social skills, shapes, colors, letters, and numbers • created and taught hand motions for students to use while learning Bible verses
7th Grade ELA Teacher
Mesquite Independent School District-Mesquite, TX
August 1999 to December 2001
• 7th grade language arts and reading teacher
• New Jersey Writing Project certification
Head Waitress, Bartender, Hostess
Outback Steakhouse-Mesquite, TX
August 1994 to December 2000
• Worked directly with customers by mixing and serving drink and food orders efficiently • Verified age requirements
• Managed inventory
• Provided excellent service to a diverse group of customers
• Provided training and mentorship to new hires
• Performed bar-back duties
• Maintained safety standards
Education
Bachelor of Science in Interdisciplinary Studies in Education Texas A & M University-Commerce - Commerce, TX
August 1994 to May 1999
Skills
• Writing skills (10+ years)
• Building & maintaining relationships (10+ years)
• Creative writing (10+ years)
• conflict resolution (10+ years)
• Project Based Learning (9 years)
• Mentoring
• Meeting Facilitation
• Classroom Management
• Teaching
• Sports Coaching
• Conflict management
• Mentoring
• Classroom management
• Leadership
• Team management
• Tutoring
Certifications and Licenses
Teaching Certification
English as a Second Language Educator Certification Present
Certified Gifted and Talented Instructor Present
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