Customer Service Administrative Support

Summary:

Results-driven administrative professional with a strong track record in providing efficient support and delivering outstanding customer service. Known for optimizing productivity, efficiency, and service quality, while supporting high achieving executives with precise organization and attention to detail. Thrives in fast-paced, dynamic environments and excels in managing high-volume workloads. Collaborative team player with a proven ability to foster cross-functional cooperation and ensure operational and service excellence. Seeking an administrative position to leverage coordination, communication, and problem-solving skills in contributing to organizational success.

Key Qualifications:

•Safety and Emergency Procedures:

•Excellent Communication Skills

•Quality Customer Service

•Strong Collaborative Abilities

•Leadership Skills

•Project Management

•Confidentiality and Data Protection • Budgeting and Expense Management

Work Experience:

Assistant to the Global Administration Manager

Ibex, Boston, United States Jan 2022 – May 2023

•Provide comprehensive administrative support to the Global Administrative Manager.

•Directed communications between colleagues and customers, organized schedules, and events, entered data, performed bookkeeping, and scheduled.

•Provided administrative support to the Director, including managing expense reporting, processing vendor invoices, and supporting the annual budget process.

•Coordinated conference calls, Zoom/video conferences, and in-person meetings, ensuring daily schedules were current.

•Developed and maintained a filing system, purchased office supplies, and provided backup support to Facilities/Shipping.

•Proactively managed projects, deliverables, and due dates, following up with project owners, key stakeholders, and employees to meet objectives.

•Helped redesign and update the program website and prepared materials for board meetings.

Patient Experience Representative

Boston Children's Hospital Boston MA April 2022 - 2023

•Provide administrative support to the clinical operations department, ensuring a seamless and positive patient experience by coordinating services for patients and their families.

•Support a fast-paced inpatient cardiac unit and its providers, performing various administrative functions with in-depth knowledge of programs and services.

•Register and collect the required information from patients, visitors, and staff during admissions.

•Maintained accurate records and entered information on hospital and departmental computer systems.

•Answer and route telephone calls and perform general office support tasks such as mail handling, supply ordering, and record maintenance.

Yeoman

United States Navy September 2020 - 2023

•Perform administrative and clerical work, including visitor reception, telephone call handling, and mail sorting.

•Establish and maintain office files, coordinate travel arrangements, and submit CHITS for approval.

•Solve problems quickly and escalate issues to the appropriate point of contact when needed.

•Ensure compliance with safety regulations and promptly report any observed hazards or incidents.

•Aid executive staff by coordinating office services and implementing command policies.

•Coordinate travel arrangements, explain rules and regulations, and process personnel actions.

•Provide administrative support to Enlisted Sailors by updating service records, processing payroll papers, and coordinating training sessions.

Lifeguard & Swim Instructor

YMCA Boston MA

January 2017 - August 2018

•Implement emergency procedures and ensure the safety and control of the class.

•Evaluate and provide student progress feedback, incorporating program components into lessons.

•Act as a community leader, fostering collaborations and advancing the YMCA mission and goals.

•Maintain clear communication with supervisors, participate in safety drills and training, and build relationships with members.

Lifeguard

Lifetime Fitness

March 2018 - March 2020

•Provided diligent surveillance of patrons, ensuring their safety and strict adherence to pool rules.

•Remained alert and ready to respond promptly to emergencies or potential hazards.

•Effectively communicated and coordinated with team members to ensure a safe and secure pool environment.

•Demonstrated strong problem-solving skills by addressing any issues or concerns raised by patrons.

•Maintained a professional and approachable demeanor, fostering a positive and welcoming atmosphere for all pool users.

Cashier

Wegman's

August 2015 - December 2016

•Delivered exceptional customer service, creating a positive and enjoyable shopping experience for customers.

•Accurately processed monetary transactions, ensuring precision and efficiency.

•Engaged with customers in a friendly and welcoming manner, addressing inquiries, and aiding when needed.

•Efficiently scanned grocery items, maintaining a swift checkout process.

•Carefully bagged items, ensuring the safe handling and condition of products upon departure.

•Contributed to maintaining a clean and organized checkout area, promoting a pleasant shopping environment.

Education:

Bachelor of Science in Nursing (Ongoing)

Georgia State University – Georgia May 2023

High School Diploma June 2018 West Hall High School- Oakwood GA

Skills:

•Photoshop, eFax, Zoom, Adobe, MS Teams

•Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)

•PeopleSoft, Kronos, CPR, Epic, Cap Management, Alice

•Expense Reports, ADP, Invoices, Adobe

Volunteer:

12/20 - 06/21 Hunger for Kids

Contact this candidate