Customer Service Data Entry
Resume:
Laura Wallace
Gallatin, TN *****
**************@*****.***
I have excellent communication skills which have allowed me to perform several customer service positions. I am very organized and have an eye for detail. I also have excellent people skills as well as public speaking skills. I inspire to become a Life Coach and Mentor as I have volunteered with the Tennessee Juvenile System here in Nashville.
Authorized to work in the US for any employer
Work Experience
Medical Receptionist
Heritage Medical Associates, P.C.-Nashville, TN
February 2024 to Present
Responsible for patient check in, Collecting of balances due and making sure all insurance is up to date. Data Entry
In Home Care Provider
Griswold Home Health Care-Hendersonville, TN
June 2023 to Present
Provide in home care per my clients care plan
Operations Administrator
Robert Half International-Nashville, TN
May 2022 to January 2023
Assist Recruiting Team with daily activities such as. edoc and I9 processing, candidate profile updates, expense reports, timesheet entry, daily reports, outlook email overview. Answered phones as well. Customer Service Representative
Nashville Wraps-Hendersonville, TN
February 2022 to May 2022
Answering phones, order taking and complaint reconciliation. Data entry of orders and order tracking. Also upselling of products
Front Desk Medical Receptionist
Insight Global/Centerstone-Nashville, TN
May 2021 to December 2021
Answered phones and assisted patients with checking in for appointments. Scheduled patient appointments. General administrative duties
Customer Service Representative
Lincare/mdINR-Nashville, TN
January 2021 to April 2021
In home Healthcare CSR. Answered phones from patients reporting their INR results Responsible for accuracy recording. Also ordered patient supplies when they were needed. Troubleshooting patient meters if they were experiencing technical issues. Administrative Assistant
MAXIMUS / RANDSTAD STAFFING-Nashville-Davidson, TN October 2020 to December 2020
Administrative Assistant and Customer Service Representative. Answered phones for a major appliance company and took service calls. In home position
Data Entry Clerk
Robert Half-Nashville, TN
July 2020 to October 2020
Worked as in home data entry clerk. Updated company directory for a major Christian company. Receptionist
Robert Half-Nashville, TN
September 2017 to April 2020
• Answered all incoming calls
• Assisted Admin Team As Needed
• Greeted all clients and candidates
• Scheduled All Meetings
Caregiver
Senior Home Care Solutions-Brentwood, TN
August 2016 to October 2017
• In home care for seniors
• Assist with normal daily duties
• Companion care
• Medicine Reminders
• Assisted at doctor appointments
Caregiver
Always Best Care Senior Services-Brentwood, TN
August 2012 to August 2016
• In home care for seniors
• Assist with normal daily duties
• Companion care
• Medicine Reminders
• Assisted at doctor appointments
Customer Service Director
J. Nissi Corporation-Nashville, TN
August 2008 to January 2012
• Answering Phones
• Outbound Calls
• Data Entry/Order Entry
• Problem Resolution
• Order Processing
• Handled Customer Returns & Issues
Accounting Specialist
THK America-Schaumburg, IL
March 2008 to May 2008
• Cash posting for 5 branches
• Business to Business collections
• Account Reconciliation and Management
Credit Assistant
Castle Metals-Franklin Park, IL
November 2005 to October 2007
• Cash posting for 6 branches
• Completed company home office deposit weekly
• Account data submission for taxes system entry
Education
High school diploma
Proviso East High School - Maywood, IL
August 1976 to June 1980
Skills
• Food Service (10+ years)
• Conference Center Operator (3 years)
• Accounting Assistant (8 years)
• Janitorial (10+ years)
• Customer Service (10+ years)
• Caregiver (10+ years)
• Account Reconciliation (6 years)
• Accounts Receivable (6 years)
• Accounts Payable (6 years)
• Order Entry (10+ years)
• Home Care (10+ years)
• Journal Entries (6 years)
• Salesforce (4 years)
• Dispatching (7 years)
• Medical receptionist (2 years)
• Bank Reconciliation
• Childcare (10+ years)
• Mentoring (10+ years)
• Customer service
• Order entry
• Mentoring
• Clerical experience
• Cash handling
• Data collection
• Front desk
• Typing
• Cold calling
• Analysis skills
• Cash register
• Childcare
• Preschool experience
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