Customer Service Associate

Naomi Odi

********@*****.*** 443-***-**** Towson, MD

SUMMARY

Seasoned Customer Service Associate with 5 years of experience, adept at CRM system utilization and maintaining professionalism. Demonstrated innovation in resolving customer issues, enhancing satisfaction, and streamlining service delivery. Seeking a Remote Customer Service Agent role, offering flexibility and a proven track record in dynamic, customer-focused environments.

WORK EXPERIENCE

Yege Autos llc Baltimore, MD

Customer Service Associate Feb 2019 - Present

• Provide quick and accurate customer service by answering billing and account questions through phone, live chat, and email.

• Ensure high customer satisfaction with friendly and efficient communication, handling many customer contacts effectively.

• Resolve a wide range of customer issues with careful follow-up and attention to detail for a smooth customer experience.

• Handle administrative and financial tasks like preparing documents, ensuring data accuracy, and helping with loan monitoring and credit approvals.

• Managing over 5000 phone and email inquiries.

Home Depot Parkville, MD

Customer Service Associate Jul 2018 - Dec 2018

• Answered customer questions correctly and made sure to record all interactions for tracking and follow-up.

• Improved customer engagement and loyalty by suggesting extra products and services, helping to boost sales.

• Gave full support through different channels like phone calls, live chat and emails.

• Utilized team work to manage busy times and help customers quickly and effectively.

• Coordinated and scheduled over 800+ delivery appointments, ensuring timely and efficient transportation of goods.

• After carefully reviewing customer feedback, i identified a major issue in how we delivered our services. By solving this problem, we saw customer complaints about delays drop by 40%. Macy's Towson, MD

Customer Service Representative Jun 2018 - Dec 2018

• Quickly resolved customer inquiries with a positive attitude through phone, live chat, and email, ensuring customer satisfaction and retention.

• Fixed billing issues and answered credit questions, working with different teams to keep service standards and community engagement.

• Worked with various teams to build a sense of community, showing patience while growing and achieving common goals.

• Processed orders and resolved over 1,000 customer issues within a 48-hour time frame. EDUCATION

University of Benin

Bachelor of Science, Sociology & Anthropology

Benin-city Nigeria

Jun 2014

SKILLS

Problem-solving • Typing proficiency • Multitasking • Active listening • Customer-facing • Trouble-Shooting • Customer experience • Workflows • Collaboration Skill • Mobile Platform skill • Supply Ordering • Data Entry

• Microsoft Office Programs • Database Management • Email Management software • Customer Relationship Management(CRM) • Ecommerce • Account Management • Written and Verbal communication skill • Proactive Self starter • Adaptability • Knowledge of company products/services • Customer service • Familiarity with chat support software • Communication • Customer Service Software • Remote Work • Attention To Detail • Empathy

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