Customer Service Front Desk

Robert Smith

+1-914-***-****, ******.*****@*****.***

Jasper, TN 37347

CUSTOMER SERVICE PROFESSIONAL

As a dedicated customer service professional, I take pride in providing exceptional support and resolving issues with a friendly and solution-oriented approach. I excel at active listening to customers’ needs, ensuring clear and effective communication while addressing concerns in a timely manner. My focus is on creating positive interactions and building lasting relationships by going above and beyond to meet expectations. I am confident in handling challenging situations, whether it’s through phone, email, or chat, and I strive to leave every customer satisfied with the service they receive.

KEY COMPETENCIES

Ability to clearly convey

information, both verbally and in

writing, while also being a great

listener.

Efficiently identifying issues and

finding effective solutions to

meet customers’ needs.

Understanding and relating to

customers’ feelings and

concerns fostering trust and

rapport.

Remaining calm and composed

especially when dealing with

difficult or frustrated customers.

Being flexible in adjusting to

different customers’

personalities, situations, and

changing environments.

Having deep knowledge of the

company’s offerings to provide

accurate and relevant

information.

Managing disputes and

de-escalating tense situations

with professionalism and tact.

Prioritizing tasks effectively while

handling multiple inquiries

without compromising service

quality.

Ensuring that all customer

interactions are accurate,

complete, and consistent.

Maintaining a friendly and

helpful demeanor, which

contributes to a positive

customer experience.

PROFESSIONAL EXPERIENCE

Front Desk Agent

Best Western

April 2020–May 2024

Sales Associate

Walmart

March 2024–August 2024

Court Liason

Father 2 the Fatherless

January 2012–March 2020

EDUCATION

Yonkers High School

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