Restaurant General Manager
Resume:
Joshua McCann
Mooresville, NC *****
*******@*****.***
Accomplished Restaurant General Manager with Mechanical Expertise, Eager for the Next Challenge: Committed to Leveraging Years of Experience and Accountability to Achieve Profitable Results. Authorized to work in the US for any employer
Work Experience
Realtor
Lake Norman Realty-Mooresville, NC
July 2024 to Present
• Negotiated favorable terms and conditions on behalf of clients to attain optimal transaction outcomes.
• Performed in-depth market analysis to evaluate property values and identify emerging trends.
• Executed targeted property marketing strategies to gain visibility and engagement with prospective buyers.
• Closed transactions by coordinating with all parties involved and certified compliance with legal requirements.
Custom Mountain Bike Design & Repair
Self-Mooresville, NC
May 2015 to Present
Specialized in building custom mountain bikes and performing high-quality repairs for a diverse clientele, boosting rider satisfaction.
• Collaborated with customers to understand their specific riding needs and preferences, designing tailored bike builds that maximize performance.
• Completed detailed repairs and maintenance on a wide range of mountain bikes, including suspension tuning, brake adjustments, and drivetrain overhauls.
• Provided expert advice and tips to customers on bike care, upgrades, and trail safety during one-on- one consultations.
Grew business through word of mouth and social media. Earned a 100% customer satisfaction rating, and established a loyal customer base that regularly returns for services and recommendations. Property Management
PWC LLC-Mooresville, NC
October 2019 to May 2024
Managed a portfolio of residential properties, ensuring high occupancy rates and tenant satisfaction.
• Administered strategic marketing campaigns to attract new tenants, including social media outreach and local community events.
• Conducted regular property inspections and maintenance assessments to identify and address issues.
• Fostered strong relationships with tenants through regular communication and prompt resolution of concerns, enhancing tenant retention.
• Coordinated with vendors and contractors to oversee property repairs and renovations to provide quality work within budget constraints.
Maintained an average occupancy rate of 97% across all properties, reduced tenant turnover by 15%, and improved overall tenant satisfaction.
General Manager
Duffy's Sports Grill-Deerfield Beach, FL
October 2018 to May 2020
Led operations of a high-volume restaurant, ensuring exceptional guest experiences while maximizing profitability.
• Operated a team of 65+ staff, launched comprehensive training programs to raise service quality and employee engagement.
• Developed marketing strategies, including promotions and events, to attract new customers and grow repeat business.
• Streamlined operational processes, including inventory management and supply chain logistics, to reduce costs and minimize waste.
• Analyzed financial reports and key performance indicators to identify areas for opportunity and corrective actions.
Realized an 11% gain in annual revenue, maintained a 95% customer satisfaction score on review platforms, and reduced employee turnover by 20% through refined staff training and a positive workplace culture.
Sr. Assistant General Manager
Duffy's Sports Grill-Delray Beach, FL
October 2015 to October 2018
Managed daily operations of a busy restaurant, focusing on fulfilling guest experiences and optimizing team performance.
• Worked with the general manager in leading a team of 55+ staff members, facilitating regular training sessions to improve service standards and teamwork.
• Facilitated staff schedules and inventory management to secure efficient operations and minimize costs.
• Led weekly team meetings to foster communication and share best practices, boosting team morale and productivity.
Implemented processes that led to a 9% gain in customer satisfaction ratings, staff retention by 25%, and helped attain a 7% growth in annual sales through targeted promotions and enhanced service delivery. HEAD OUTDOOR DINING/ POOL & BEACH MANAGER
The Eau Palm Beach Resort & Spa-Manalapan, FL
July 2012 to October 2015
Directed all operations for the poolside and beach recreation and dining areas, elevating guest experiences and driving revenue growth in a high-traffic resort environment.
• Led a team of 75 staff members, implementing training programs focused on exceptional service standards and menu knowledge.
• Created innovative food and beverage menus tailored to seasonal trends and guest preferences, heightening customer engagement.
• Coordinated events and themed nights at the pool and beach areas, collaborating with marketing to promote these experiences through social media and hotel channels. Delivered a 5% rise in poolside and beachside dining revenue year-over-year, increased guest satisfaction scores to 90+%, and successfully hosted over 45 special events, strengthening the hotel’s reputation as a premier dining and leisure destination.
HEAD OUTDOOR DINING/ POOL & BEACH MANAGER
The Ritz-Carlton Palm Beach-Manalapan, FL
November 2010 to July 2012
Conducted all operations for the poolside and beach recreation and dining areas, creating positive guest experiences while driving revenue growth in a premier hotel environment.
• Led a team of 75 staff members, performed comprehensive training programs that focused on hospitality excellence, food safety, and menu knowledge.
• Developed and introduced seasonal menus featuring locally sourced ingredients, increasing menu diversity and appealing to both hotel guests and local patrons.
• Regularly assessed guest feedback through surveys and direct interactions, allowing for continuous improvement in service and offerings.
Attained an 8 % increase in revenue for poolside and beach dining within two years, elevated guest satisfaction scores to 94%, and successfully hosted over 30 events, fortifying the resort’s reputation as a premier destination for dining and leisure.
Education
University of New Haven in Sports Management
University of New Haven - West Haven, CT
Skills
• Staff training (10+ years)
• Restaurant management (10+ years)
• Restaurant experience (10+ years)
• Business management (10+ years)
• Profit & loss (10+ years)
• Property management (5 years)
• Hospitality (10+ years)
• Hospitality management (10+ years)
• Inventory management (10+ years)
• Leadership (10+ years)
• Revenue management (10+ years)
• Resort (10+ years)
• Mechanical knowledge (10+ years)
• Customer retention (10+ years)
• Customer relationship management (10+ years)
• Team development (10+ years)
• Mentoring (10+ years)
• Hotel management (10+ years)
• Hotel experience (10+ years)
• Interviewing (10+ years)
• Marketing (10+ years)
• Kitchen experience (10+ years)
• Recreation (10+ years)
• Loss prevention (10+ years)
• Loss control (10+ years)
Certifications and Licenses
Courses, Certifications & Licenses
September 2012 to Present
North Carolina Real Estate Broker License
Forbes 5-Star Service Training
CRYSTAL CLEAR RESULTS TRAINING http://www.crystalstokes.com Watson ™ Schedule Editor ™ v8.x Course: Watson ™ Schedule Editor ™ v6.5 Course DOCENT, INC. Living Our Core Values: Living the Gold Standards: Take Care-Choose Health Every Day: Breakthrough Leadership Certification: Business We Do: Great Food Safe Food: Risk Management OSHA Standards HARVARD MANAGEMENTOR (HMM) Plus http://www.harvardmanagementor.org Running a Meeting : Coaching: Becoming a Manager: Assessing Performance: Managing Upward: Persuading Others: Giving and Receiving Feedback: Keeping Teams On Target: Leading and Motivating: Making a Presentation: Managing Difficult Interactions: Dismissing an Employee: Focusing on Your Customer: Delegating : Hiring
Real Estate License
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