Customer Service High Level

DARIUS TABB

Chicago, IL ***** ( *** ) *** – **** **********@*****.***

SOLUTION DRIVEN, MECHANICALLY INCLINED PROFESSIONAL OFFERING A PROVEN TRACK RECORD COMPLETING EQUIPMENT INSTALLATIONS WITH A HIGH LEVEL OF QUALITY ACROSS NUMEROUS AMAZON WAREHOUSES IN FAST PACED, HIGH GROWTH INDUSTRIAL ENVIRONMENTS

Quick thinker, able to examine a problem situation and come up with a resolution in a prompt and professional manner; proficient at multi-tasking and prioritizing several tasks without compromising quality of work or project deadlines.

Skilled at using power tools, hand tools, equipment and materials safely and efficiently according to manufacturer's instructions.

Adept at maintaining service operations by inspecting, maintaining and repairing equipment with a focus on continuous production.

Excellent customer service skills, an outgoing friendly personality, professional presentation and appearance; leverages exceptional communication and proactive inclinations to ensure the project is completed on time and within budget.

Capable of climbing and utilizing equipment on site including various ladders rated for a maximum capacity of 325lbs.

Able to lift 50+ pound objects frequently and 90+ pound objects occasionally.

High competency with personal computers and productivity software, such as Microsoft Office Suite; strong knowledge of OSHA safety protocols and compliance.

SKILLS & EXPERTISE

GENERAL CONTRACTING

EQUIPMENT INSTALLATION

POWER / HAND TOOL UTILIZATION

SHAR PROBLEM SOLVING

SUPERIOR CUSTOMER SERVICE

COMMERICAL BUILDINGS

VENDOR RELATIONS

SAFETY REGULATIONS

BUILDING MATERIALS / CODES

EFFECTIVE COMMUNICATION

QA / QC COMPLIANCE

PROCESS IMPROVEMENTS

CROSS FUNCTIONAL COLLABORATION

GENERAL MAINTENANCE / REPAIR

PROBLEM RESOLUTION

PROFESSIONAL EXPERIENCE

PMV Installations – Chicago, IL

General Contractor 2017 – Present

Efficiently work closely with team members and subcontractors to complete all phases of work within the schedule, on budget and with expected quality.

Perform equipment installation using appropriate blueprints, diagrams, operation manuals, manufacturers' specifications and other specifications.

Strengthen equipment life expectancy by swiftly identifying faulty, problematic components and performing thorough repairs on equipment in a timely manner.

Attend and contribute in weekly team meetings and mandatory training sessions on new products, best installation practices, and standard workmanship guidelines.

Support management with project related deliverables including cost estimating, project plans and scheduling while providing a sense of urgency across project execution to completion.

Actively inspect, repair and maintain equipment and provide general and routine maintenance in accordance with county and state regulations.

Verify rough-in dimensions and utilities are adequate to meet equipment specifications prior to installation; ensure equipment delivered matches the purchase order.

Work closely with team members on critical cross-functional projects while simultaneously defining work plans and timelines and coordinating with internal resources to promote warehouse functionality and operational excellence.

Maintain a safe work site by implementing safety initiatives and requirements, enforcing safe work habits, and observing OSHA regulations.

EDUCATION

Diploma – John Hancock High School, Chicago IL

DT

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