Quality Assurance Customer Service
Resume:
P R O F I L E
Cooperative, team player adept in fast-paced environments. Strong active listening, time management, and organizational skills. Detail-orientated and effectively multi-tasks competing priorities. Proficient written and oral communication skills. Experienced problem solver with the ability to analyze situations before acting. Good humored and enthusiastic. Handles pressure well. Excels in meeting organizational objectives through independent action, prioritization, dedication, and leadership skills. E D U C A T I O N
HIGH SCHOOL DIPLOMA
Goodwill Excel
Washington, D.C.
September 2011 – June 2012
Customer Service
Quality Assurance
Merchandising
Surveillance
Safety Protocol
Inventory Management
Organizational
Quality Assurance
Active Listening
Time Management
Leadership
E X P E R I E N C E
CASHIER
Five Below, Virginia / January 2022 – April 2022
Greeted customers in a friendly, welcoming manner.
Maintained overall store including floor and merchandise appearance.
Enthusiastically directed customers to desired merchandise and brainstormed product ideas with them.
Independently operated cash registers.
ORDER PICKER/PACKER
Tropical Nut and Fruit, Upper Marlboro, Maryland / April 2020 – August 2021
Moved and sorted goods and materials.
Mindfully selected, inspected, and packed products.
Labeled and boxed products prior to shipping.
Continually stocked/unstocked shelves and processed shipments.
Completed shipments, processed, and loaded orders.
Cleaned packaging materials, loaded items into containers, and weighed and labeled items appropriately.
Perform thorough quality assurance checks for defective merchandise before transport to the loading area.
Independently maintained detailed records of materials and shipments. KIANNA WHITE
EXPERIENCED CUSTOMER SERVICE PROFESSIONAL
W
M
K
C O N T A C T
*************@******.***
Washington, D.C.
Linkedin.com/Kianna White
S K I L L S
WAREHOUSE ASSOCIATE
Sephora, Baltimore, Maryland / March 2019 – January 2021
Recommended and sold luxury beauty products and services to our customers.
Introduced Sephora’s credit card and Beauty Insider program to all customers helping them discover the benefits of Sephora’s loyalty programs. E X P E R I E N C E / C O N T I N U E D
Consistently maintained the store’s sparkling and upscale appearance and kept merchandise fully stocked.
UNARMED SECURITY GUARD
Metro One Security, Washington, DC / February 2016 – October 2017
Secured the premises and personnel by patrolling property.
Continuously monitored surveillance cameras and inspected buildings and equipment.
Observantly patrolled exterior and interior of secured property.
Granted visitor access upon identification verification and maintained a visitor log.
Routinely checked locks, windows, and equipment to ensure functionality and thorough security.
KIANNA WHITE
EXPERIENCED CUSTOMER SERVICE PROFESSIONAL
K W
C O N T A C T
*************@******.***
Washington, D.C.
Linkedin.com/Kianna White
CASHIER AND COOK
Five Guys, Washington, DC / February 2015 – February 2016
Operated the cash register, grill, dressing station, and fry station.
Patiently explained menu items to customers and made recommendations based on customer feedback.
Cleaned the lobby and morning preparation area, while providing friendly, fast, and exceptional customer service.
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