Data Center It Service

Technical Certificates

AWS Certified Cloud Practitioner Validation Number MF6X2HC27NE1QTWN

iTIL Foundation Certificate in IT Service Management

Registration number 998************ Certificate number GR750082947DR

Servicing HP ProLiant Server Products (APS Certification)

Professional Experience

JPMORGAN CHASE & COMPANY, TOTOWA, NJ

DATA CENTER ENGINEER I, March 2022 – Current

Review Service Now Incident and Change Tasks, assign tasks, confirm changes are scheduled and set to implementation status before start of work, update work notes with detailed information and complete closure tasks with 2-person verification.

Install, set & level racks, drop and dress copper and fiber cables for Cisco and Arista leaf and spine switches.

Copper test with the link runner, light test fiber and connect a loop back to confirm port activity.

Label power distribution units for A & B side. Install lashing bar for cable management.

Rack and Stack firewalls, load balancers, routers, switches, and servers

Complete path sheets for matrixes, create and print labels and power sheets.

Follows up with project managers to fix discrepancies and to avoid delays on projects.

Work with system administrators on scheduling servers for shut down for maintenance updates.

Hardware replacement of hard drive, dims, power supply, cooling fans, sfps, modules, power cords, fiber, copper, twin ax cabling

Asset tag and update the database on all part status for destruction and return merchandise.

Reset ilo and idrac on HP, Dell, Lenovo, and NetApp servers.

Review and approve vendor access, escort vendors for circuit installs and break-fix repairs.

Update circuit ids in the database and extend circuits from the vendor handoff panel to routers.

Prepare turnover for the next shift, add turnover details on Microsoft teams and discuss during handover meetings.

RADIANT SOFTWARE SOLUTIONS AT CNBC, ENGLEWOOD CLIFFS, NEW JERSEY

DATA CENTER TECHNICIAN, NOVEMBER 2020 – March 2022

Perform duties through Service Now Requested Items and Change tasks for break fix, new installs and decommission.

Rack and Stack Cisco Switches and Routers, Open Gear Terminal Servers, Palo Alto Firewall Devices, APC, Raritan, and Server Technology Power Distribution Units, HP ProLiant, Dell PowerEdge and Cisco UCS Servers, NetApp and Purestorage Devices, Vertiv Watchdog-15p and Synapsense Sensors. Update inventory with DC Track.

Run single and multimode fiber, copper connections for production, storage, management, and console connections.

Swap and upgrade hardware which includes dims, sfps, array accelerator batteries, hard drives, modules, and pdu’s. Decommission End of Life Hardware

Installed and configured Vertiv temperature sensors for the Englewood and 30 Rock campuses

CIBERSPRING AT NOMURA, PISCATAWAY, NJ

INFRASTRUCTURE ANALYST, April 2019 – February 2020

Rack and Stack Cisco 3K, 9K, ISR4431, Meraki, Fortinet, IPC, HP DL380 GEN10

Run fiber and copper connections, confirm port activity.

Clean Fiber heads with Cle-tops and Fiber Optic Cleaners and replace cables if necessary.

Decommission end of life hardware and update the database spreadsheet to reflect the changes.

Swap out ejected tapes and load new scratch tapes. Prepare spreadsheet for VRI.

Escort Vendors during approved change management schedule

Update Service Now Tickets, Respond to all Emails, Complete Turnover

ZARIT AT DTCC, JERSEY CITY, NEW JERSEY

END USER SUPPORT, February 2018 – April 2019

Deploy new laptops for the Refresh Project and for New Hires

Configuration of McAfee Encryption Hard Drives for End Users and run security updates.

Test Cisco VPN, Test Applications, Map Shared Drives, Migrate Files and Favorites, Setup Printers Drivers

Support Virtual Desktop with Citrix Director 7.6 & Citrix Applications with AppSense 10.1

Confirm user account setup with correct profile and group memberships in Active Directory

CYXTERA, NEWARK, NEW JERSEY

INFRASTRUCTURE ANALYST, August 2017 – February 2018

Smart Hands Support for twenty-three clients and their colocations

Receive new equipment and enter them in BPM Console

Run new Verizon, AT&T, Level 3 and Zayo circuits, and extend them to our colocations.

Rack and Stack HP, Dell, and Sun Servers

Setup ILO and IDRAC, Raid Configuration

Run and terminate CAT6 Cables along with Single mode and Multimode Fiber Cables

Troubleshoot Hardware issues, replace memory, hard drives, Nic cards, GBICS and SFP’S.

Use Flukes to help troubleshoot Network issues, Latency and Data Loss.

Update SharePoint with the turnover and daily log sheets.

PATRIOT STAFFING AT MORGAN STANLEY, PISCATAWAY, NEW JERSEY

DATA CENTER ENGINEER I, November 2016 – August 2017

Receive New Servers, Routers, Switches, and Network Appliances

Check purchase order and contact owner of devices.

Place asset tags on received assets and enter all assets into Storeroom Database

Work on Service Now Tickets which include new installations and Break Fix

Create lineout spreadsheets for new, existing, and decommissions of hardware for the electricians.

Update Aperture with device information, rack elevation, and power requirements

Update Patch Manager with Aperture and cable requirements

Troubleshoot network issues with Fluke testing Fiber and Copper Connections

Clean Fiber heads with Cle-tops and Fiber Optic Cleaners and replace cables if necessary.

UNI-DATA AND COMMUNICATIONS AT PRUDENTIAL, ROSELAND, NEW JERSEY

LEVEL II SUPPORT ANALYST, October 2015 – October 2016

Setup & Configure Virtual Desktop Terminals and Support VMWare Client 6

Assign users to virtual desktops and entitlements.

Provision laptops for user and machine-based requirements

Push Installation of Software Packages through SCCM2012

Deploy Office 365, train users, and fix package issues.

Support Lotus Notes Email and Database issues

Troubleshoot Virtual Applications, Cascade software for users.

Deploy and Configure Avaya Phones & Troubleshoot Lan Connectivity Issues

Update Active Directory and Group Membership Policies

Add and remove admin rights for clients in Active Directory

HEWLETT PACKARD ENTERPRISES EMPLOYEE AT BRISTOL-MYERS SQUIBB,

PENNINGTON, NJ

INFRASTRUCTURE ANALYST December 2014 – October 2015

Rack and Stack and Decommission of servers, routers, switches, and F5 devices.

Install fiber and copper cabling, light test and confirm connections are ran successfully.

Scope & Document Port and Vlan Assignments for port configuration.

Assign and Remove IP Addresses from IP Control

Setup ILO administrative password and network configuration

Telnet onto switches to troubleshoot network connectivity issues.

BANK OF TOKYO MITSUBISHI MUFG, JERSEY CITY, NJ

LEVEL II SUPPORT ANALYST, September 2012 – November 2014

Windows 7 & Windows XP PC, Wyse Thin Laptop and Terminal Hosts for Virtual Desktop Interface.

Provision Blackberry & Apple Mobile devices. Enable Restrictions and Configure Good Application, Office Pro, and Iannotate for Good.

Microsoft Office Professional 2010 & Microsoft Office Professional 2003 which include Microsoft Outlook, Word, Excel, PowerPoint, Access, Visio, and Lync. Adobe Reader, Adobe Acrobat, Adobe Writer.

Citrix Applications, Local Installed Applications, Internet Explorer 8,9,10,11 Firefox, & Google Chrome

Unlock Active Directory, RSA Tokens & Blackberry Passwords and Enterprise Activation.

Experience in supporting HP standalone and Ricoh, Konica, and Canon Multifunction Devices.

HP Service Manager to document Incidents, Service and Change Requests.

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