Customer Care High School

ISHIMWE

MERVEUX

CONTACT SUMMARY

@ *******@*****.*** Accomplished Customer Care professional with a proven track record at Rerwa

@ 793108705 shop, where spearheaded the training and development of new staff, enhancing

customer care standards and experience. Expert in customer oversight,

e significantly improved service quality by fostering a motivated and skilled team.

Skilled in both leadership (soft skill) and customer care protocols (hard skill), drive

exceptional results.

EDUCATION Ano

TRAINING

SKILLS

High School Diploma

+ Customer care standards + Customer care experience

Groupe Scolaire Marie Merci Kit

wanda + Customer care + Customer oversight

LANGUAGES EXPERIENCE

Customer Care

Rerwa shop Kigali

09/2024 - Current + Provided training to new customer care staff members

+ Recruited, hired, trained, managed, coached, evaluated,

motivated and disciplined employees within Customer

Care department.

+ Trained new Customer Care Associates on policies and

procedures

Contact this candidate