Help Desk Desktop Support
Resume:
CONTACT
Queens, NY *****
***********@*******.***
PROFESSIONAL
SUMMARY
Dedicated professional with
experience providing technical
support to end users in a corporate
environment. Proven track record of
resolving complex technical issues
quickly and efficiently, while providing
excellent customer service. Skilled in
troubleshooting hardware and
software issues, system maintenance,
and network configuration in the IT
industry.
SKILLS
■ Information Technology
■ Troubleshooting
■ Help Desk Support
■ Application Support
■ Mobile Device Support
■ System Maintenance
■ Desktop Support
■ Software Configuration
■ Hardware Installation
■ Technical Troubleshooting
■ Help Desk Experience
LANGUAGES
■ Spanish
Native
JOSE A. LOZANO
EXPERIENCE
Airport Systems Support Technician ServiceTec - John F. Kennedy International Airport
08/2022 - Present
■ Troubleshoot and support Bagtag, Boarding Pass, and BGR laser printers, wedge keyboards as well as the PCs
■ Support VMUSE Workstations HP ProDesk 600 G1 and troubleshoot Amadeus FIDS, GIDS, BIDS, and EASE as well as IED paging hardware and software
■ Support LAN/WAN topologies, system configurations of TCP/IP, DNS, DHCP
■ Troubleshoot and support CISCO Phones
■ Dealing with the Airline Software like Image, Sober, Amadeus
■ Troubleshot network connectivity issues with routers, switches, firewalls and wireless access points.
■ Performed daily system monitoring, verifying the integrity and availability of all hardware components, server resources, systems and key processes.
■ Troubleshot network or connectivity problems for users or user groups.
■ Identified causes of networking problems, using diagnostic testing software and equipment.
■ Analyzed network data to determine network usage, disk space availability, and server function.
■ Maintained logs of network activity.
IT Networking / Desktop Support Technician - On-site TEK Onsite Services, LLC - Manhattan, US
09/2020 - Present
■ Installing, configuring, and supporting network operating systems
■ Hardware Troubleshooting - Laptops, Monitors, External Devices, Desktops, Mobile Devices, Copiers/Printers, etc
■ Resolving complex workstation issues
■ Installing, configuring, and upgrading scripts and testing industry- standard workstation application software and operating systems
■ Designing simple computer networks
■ Additional technical support and implementation including, wireless network, mobile devices, console controls, and peripheral equipment
■ Experience with Service Now is an asset
■ Experience with VOIP phones is an asset.
Information Technology Support Analyst NewYork-Presbyterian Hospital
- Brooklyn, US
02/2018 - 02/2020
■ Configuration and deployment of desktops, mobile devices, and docking stations Troubleshooting
■ Desktop and mobile support using Mobility communication and Service Now
■ Configured, installed, and troubleshot components to support network objectives
■ Provided first-tier support services during times of high volume demand or limited resources
■ Maintenance and repair services with outside vendors
■ Offered phone support for hardware, software, and networking issues
■ Helped users install, use, and update computer applications and systems
■ Supported users with technical troubleshooting and software updates
■ Enhanced functionality by installing new systems and updating existing platforms
■ Tested, maintained, and monitored computer programs and systems, including coordinating the installation of computer programs and systems base-level IT support to non-technical personnel within the business
■ Installed software and operating systems.
Help Desk Support Specialist Bank Bolivariano - Guayaquil- Ecuador, Guayas
01/2010 - 04/2016
■ Worked closely with other IT teams to troubleshoot difficult technical issues.
■ Maintained inventory records of all equipment deployed to clients.
■ Utilized remote access tools to resolve hardware and software issues remotely.
■ Troubleshot network connectivity issues on Windows OS platforms.
■ Resolved password reset requests using Active Directory accounts management toolset.
■ Provided technical support to customers, responding to inquiries and resolving problems quickly and efficiently.
■ Configured and installed computer systems, peripherals, and software for end users.
■ Installed antivirus software on workstations according to company policies.
■ Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software.
■ Installed and performed minor repairs to hardware, software and peripheral equipment, following design, and installation specifications.
■ Inspected equipment and read order sheets to prepare for delivery to users.
EDUCATION
Associate of Science - AS: Networking and Cybersecurity Candidate Finger Lakes Community College - Canandaigua, NY 14424, Expected graduation 02/2025
Completed coursework towards Systems Engineering: Computer Information Systems
Universidad Católica de Santiago de Guayaquil - Guayaquil- Ecuador CERTIFICATIONS
Microsoft IT Support Specialist
Google IT Support Certificates
Wireless Networking Essential
IT Service Desk: Service Management
IT Service Desk: Customer Service Fundamentals
Networking Devices and Initial Configuration(CISCO) Network Addressing and Basic Troubleshooting (CISCO) Network Support and Security (CISCO)
WEBSITE, PORTFOLIO AND PROFILES
www.linkedin.com/in/jose-alozano-51a3a267
BADGES :
https://www.credly.com/users/josealozano
Contact this candidate