Customer Service Representative
Resume:
Claritxa Infante
Available to work immediately!
Allentown, PA 18104
***************@*****.***
Authorized to work in the US for any employer
Work Experience
HR Recruiter
KidsPeace-Schnecksville, PA
April 2024 to Present
Recruit for all of operations cook, some admin positions and general staffing positions. Prepare job fairs and attend mental health events!
HR Liaison
Kids Haven-Bethlehem, PA
April 2022 to April 2024
FMLA, hire and termination process as well as policy and protocol trainer. Caseworker
KidsPeace-Allentown, PA
March 2021 to March 2022
Outpatient clergy setting, learned a bit more of office etiquette and people skills. Mental health plan and translate for Spanish only speaking clients plus called pharmacy to establish medication plan along with the Assistant Physicians
Personal Banker 2
Wells Fargo Bank
February 2016 to November 2017
As a customer service representative at Wells Fargo calling center with the position of personal banker 2 I verified multiple accounts activities upon each callers request and also helped transfer money from one account to another, helped setup online for mobile banking, took credit card payments and arranged for replacements when they were lost or stolen by placing them as such. I also send out duplicate copy of cards when needed and was even a financial advisor and claim agent. Customer Service Representative
iQor-Bethlehem, PA
September 2013 to January 2016
customer service representative for cigna, iron mountain, cvs caremark, and silverscript. Assistant Manager
Timberland-Paramus, NJ
November 2009 to November 2013
began as sales associate and within 10 months after was promoted to assistant store manager; within this promotion I learned to administrate the business and began to develop a passion and later went to college to further my career in the field. I was in charge of hiring, training new employees, stock, sales, next day bank deposits, setting store image set to JPL standards, mark downs, clean the store and search around the mall for competitors sales to communicate with other managers and human resource employees in monthly conference calls.
Education
Bachelor's in Business Administration
Muhlenberg College - Allentown, PA
June 2017 to May 2020
Associate in Fashion Merchandising
Lehigh Community College - Bethlehem, PA
September 2007 to June 2008
High school diploma in 5 main subjects
Eastside High School - Paterson, NJ
August 2003 to June 2006
Skills
• Microsoft office,excel,PowerPoint, word (10+ years)
• Banking
• Financial Services
• Spanish
• English
• Relationship Management
• Assistant Manager Experience
• Management
• Merchandising
• Customer Relationship Management
• Business Development
• Commercial Cleaning
• Store Management Experience
• CRM Software
• Negotiation
• Marketing
• Operations Management
• Human Resources
• Sales Management
• Strategic Planning
• Recruiting
• Salesforce
• Change Management
• Event Planning
• Research
• Budgeting
• Communication skills
• Human resources
• Recruiting
• Relationship management
• Microsoft Access
• HR sourcing
• Customer service
• Typing
• Marketing
• Customer relationship management
• Accounts receivable
• Clerical experience
• Banking
• Sales
• Store management
• Merchandising
• Financial services
• Sourcing
• CRM software
• Employee relations
• Filing
• Communication skills
• Microsoft Excel
• Analysis skills
• Account Management
• Interviewing
• Computer Networking
Certifications and Licenses
First Aid Certification
CPR Certification
Assessments
Sales skills — Proficient
December 2020
Influencing and negotiating with customers
Full results: Proficient
HR: Compensation & benefits — Completed
June 2020
Knowledge of compensation and benefits programs
Full results: Completed
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Bilingual proficient in both Spanish and English for both writing and verbal communication
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