Customer Service Representative
Resume:
Naja Brown
**** ******* **, *****, ** *****
********@*****.***
Objective:
Dedicated and detail-oriented professional with a strong background in customer service. Seeking a position in a healthcare setting where I can leverage my communication, organization, and problem-solving skills to support patient care and administrative operations.
Skills:
- **Patient Communication: Ability to interact empathetically with patients and their families, ensuring clear and compassionate communication.
- **Administrative Skills:** Proficient in scheduling, data entry, and managing patient records.
- **Microsoft Office:** Proficient in Word, Excel, and PowerPoint for document preparation, data analysis, and presentations.
- **Problem-Solving:** Adept at resolving issues quickly and effectively, ensuring a smooth workflow.
- **Critical Thinking:** Capable of analyzing situations and making informed decisions in high-pressure environments.
- **Team Collaboration:** Experienced in working within diverse teams to achieve common goals.
- **Flexibility and Adaptability:** Able to adjust to new challenges and rapidly changing environments.
Experience:
- Teleperformance
Customer Service Representative
February 2021 - June 2022
- Handled high volumes of customer inquiries and resolved issues with efficiency and care.
- Gained experience in de-escalating situations and providing clear, patient-focused communication.
- Developed strong organizational skills through managing multiple tasks and priorities.
- Walmart
Customer Service Representative
September 2022 - April 2023
- Assisted customers in a fast-paced environment, focusing on providing exceptional service.
- Maintained accurate records and documentation, a critical skill transferable to healthcare administration.
- Worked collaboratively with team members to ensure a smooth and efficient workflow.
Education:
- High School Diploma (2020)
-Wishing to pursue new college experiences.
Contact this candidate