Customer Service Medical Equipment
Resume:
Maribel Rivera
Canovanas, PR *****
*.******.***********@*****.***
A position where my attributes and experience can be effectively applied for growth and to improve a company's operational methods and mission.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Compliance coordinator
Green Light Solar
April 2021 to Present
Compliance calls to verify loan details and solar system size on recorded calls. Maintain excel spreadsheet to continue communication with customer and Chanel Partners.
Interviewer/Customer Service Representative
DYNATA-Houston, TX
July 2016 to May 2021
Customer Service, Conduct political surveys, Registration of clients in prospective webinars, Census. Call and read scripts, rebuttals, dispose phone calls, leave messages Call Center Medical Equipment Sales Representative Optimum Medical Equipment Supply-Carolina, PR
January 2020 to April 2021
Answer high volume call inquiries for medical equipment. Verify active health insurance policies within our network for sales and payments. Customer service and bilingual. Front Desk & Concierge
Winter Haven Hotel-Miami, FL
2012 to 2016
Planned and coordinated travel itineraries for clients out of town guest and corporate employees consisting of hotel, meal and car reservations including day and night event reservation, maintain valuable relation with a variety of vendors, ensuring VIP treatment, resolve problems and maintain required records.
Leasing Agent
Westminster Management-Mount Holly, NJ
2008 to 2012
Received prospects cordially, providing vacancy information available, completing forms and applications, evaluating credit report, background, also performing duties such as rent collection, communicating with tenants via written correspondence, maintaining property and facilities and administrating leasing closing Completed leasing packages for all rentals and maintain 85% occupancy rate. Compile and updated monthly leases activity and investigate complaints. Education
Associate's degree in Pre-nursing select
Miami-Dade College - Miami, FL
September 2012 to Present
Associate
James J Ferris High School - Jersey City, NJ
September 1998 to June 2002
Skills
• Skills: Excellent Communication Skills, Multi- line phone answering skills, Bilingual (English/Spanish), conversational in Arabic. Knowledge of POS systems, Microsoft Office, Word, Excel Retail, Power- point and sales and promotional marketing experience.
• Bartending
• Property Leasing
• Yardi
• Spanish
• English
• Administrative experience
• OneSite
• Microsoft Excel
• Customer service
• Microsoft Office
• Microsoft Outlook
Assessments
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Inside sales — Proficient
June 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Call center customer service — Proficient
June 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Bartending — Proficient
November 2019
Understanding, pouring, and mixing drink orders
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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