Front Desk Customer Service
Resume:
Associate Of Applied Science:
Medical Assistant
Centura College
**************@*****.***
Fort Mohave, AZ 86440
Skills
• HIPAA Guidelines
• Front Desk Operations
• Administrative Support
• Advising Patents
• Appointment Scheduling
• Data Entry Software
• Time Management
Verbal and Written
Communication
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• Medical Recordkeeping
Organization and Time
Management
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• Problem-Solving
• Detail-Oriented
• Critical Thinking
• Customer Service
• Telephone Etiquette
• Records Maintenance
• Technologically Savvy
• Cash Handling
• Patient Callbacks
• Adaptable and Flexible
• Flexible Schedule
• Relationship Building
• Patient Eligibility Requirements
Payment Scheduling and
Collection
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• Medical Records Verification
• HIPAA Compliance
Patient Health Information
Access
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• Insurance Authorizations
• Collaboration and Teamwork
Calendar and Appointment
Management
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• Computer Proficiency
• Patient Referral
Education And Training
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Bullhead Urgent Care - Front Desk, Work Comp Coordinator, Occ Med Billing Bullhead City, Arizona
07/2023 - 09/2024
Southwest Behavioral & Health Services - Front Desk Medical Assistant Bullhead City, AZ
01/2022 - 04/2022
Aquarius Casino - Housekeeping Staff Member
Laughlin, NV
06/2020 - 04/2021
Lee Ann Ash
Summary
Experience
Resolved customer complaints in a timely manner while upholding company standards.
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• Resolved customer complaints or answered customers' questions.
• Greeted patients and checked them in and out for appointments.
• Applied payments to their account.
• Verified insurance.
Faxed, scanned, and emailed completed workman's comp paperwork to insurance companies.
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• Scanned documents into patients charts
Verified and corrected billing invoices before sending out to Occupational Medicine companies for payment.
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Applied payments to Occupational Medicine accounts and kept track of balances owed.
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• Faxed, scanned, and emailed medical records upon request.
• Greeted each patient pleasantly and offered desk sheet for easy sign-in. DUPE - Handled correspondence, managed files and performed other clerical duties for office staff.
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• Interacted pleasantly with clients and guests when performing daily duties. Vacuumed floors and dusted furniture to maintain organized, professional appearance.
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Requested maintenance orders to fix non-working equipment and address room damage.
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• Inspected each room for cleanliness, utilizing checklist to meet company Norfolk, VA
Avi Resort And Casino - Housekeeping Status Clerk
Laughlin, NV
05/2010 - 06/2020
standards.
• Maintained business cleanliness protocols by inspecting guest rooms.
• Mapped out daily cleaning work assignments by assessing vacant room roster.
• Monitored common areas for cleanliness and safety. Collaborated with front desk to respond promptly to guest requests and promote positive experience.
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Reported guest issues, safety and maintenance concerns immediately to supervisor.
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Resolved guest issues with room quality and cleanliness to improve satisfaction and service.
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• Verified each completed room against standard plans to maintain consistency.
• Followed hotel cleanliness, professionalism and customer service standards.
• Logged and documented cleaning activities and reported on issues. Resolved guest issues with room quality and cleanliness to improve satisfaction and service.
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Partnered with housekeeping team to maintain compliance with OSHA requirements and risk management protocol.
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• Verified each completed room against standard plans to maintain consistency. Tracked cleaning supplies and inventory, reordering when necessary to maintain appropriate stock.
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• Followed hotel cleanliness, professionalism and customer service standards. Inspected each room for cleanliness, utilizing checklist to meet company standards.
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• Interacted pleasantly with clients and guests when performing daily duties.
• Informed supervisor when supplies were low.
• Replenished guest supplies and amenities.
• Maintained business cleanliness protocols by inspecting guest rooms. Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
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• Mapped out daily cleaning work assignments by assessing vacant room roster.
• Monitored common areas for cleanliness and safety. Collaborated with front desk to respond promptly to guest requests and promote positive experience.
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Reported guest issues, safety and maintenance concerns immediately to supervisor.
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Contact this candidate