Customer Service Loan Processor

Latasha L. Robinson

480-***-**** /***************@*****.***

OVERVIEW

People-oriented and dependable professional with twenty years of experience in customer service. Able to build meaningful relationships with consumers while speaking with them over the phone and via email.

Experience:

Regional Acceptance Corporate

05/2023 - Present

CSR/Collections

Organize source data for computer entry by assembling and classifying using Microsoft office and Microsoft Word

Handle clients and account source record by reassessing data for imperfections, settling discrepancies by using standard procedures, or give back unfinished records to the team leader for proper resolution

Input clients' account and customer information by using the numeric and alphabetic facts on optical scanner keyboard in line with screen format

Answering and aiding customers with questions about charge off accounts and delinquent accounts and setting customers with payment plans and eligible programs

Inspiro Corporation

01/2021 - 05/2023

CSR/Loan Processor

Provide support to loan officers and underwriter teams by answering and ensuring the prompt, judicious and correct processing of mortgages

Reviewed and verified borrowers’ income, credit report, employment histories

Maintained 30-40 loan pipeline of conventional full-doc and streamline and FHA full-doc and streamline while closing 20-25 loans per month

Source-Point

08/2018 - 5/2020

CSR/Loan Processor

Maintained 30-40 loan pipeline of conventional full-doc and streamline and FHA full-doc and streamline while closing 20-25 loans per month

Input clients' account and customer information by using the numeric and alphabetic facts on optical scanner keyboard in line with screen format

Provide support to loan officers and underwriter teams by answering and ensuring the prompt, judicious and correct processing of mortgages

EDUCATION

Learning Enterprise

1997

HSD

SKILLS

Problem- Solving

Active Listening

Adaptability

Time Managment

Patience

Product Knowledge

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