Part-time Customer Service, Administrative

BONNIE KUNTZ

***, **** – **rd Street SW Calgary, Alberta T3E 7T7

403-***-**** (Cell) 403-***-**** (Res)

******@****.**

SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience in administration. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and coworkers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Gardener

Elbow springs Golf Course - Calgary, AB

April 2023 to Present

Do all gardening that is required at the course, which includes planting over $6,000 worth of annuals and taking responsibility for all of the plants at the course. Which includes fertilizing, watering, weeding . This is a seasonal position which runs from April to end of Oct.

Customer Service Associate

The Compleat Cook - Calgary, AB

February 2022 to July 2022

Servicing customers

Setting up store displays

Inventory

Cash

The reason for leaving was because the store closed.

Administrative Assistant to Marketing Director

UFA Co-operative Ltd

2018 to 2019

Supported the Director of Marketing and all marketing staff in all administrative requirements, including calendar management, booking meetings

Performed extensive database management, processed invoices in Concentric & SAP and created PO's for invoicing in SAP

Supported the Director of Community Relations and the Community Investment Manager in all of their administrative requirements, i.e.; Donation & sponsorship requests

Processed invoices for all donation & sponsorship requests

Highlighted Accomplishments

Successfully assisted in the planning and hosting of the organization's annual AGM for over 200 people. Booked the hotel, planned the menu, prepared the AGM documents binder and attended event in order to troubleshoot any emergencies that arose

Executive Assistant to General Council & VP Tax

Weatherford Canada Ltd

2016 to 2018

their respective groups (Contract)

Completed administrative support to head of legal department along with her team, addressing immediate concerns, booking meetings, all travel arrangements & managing schedule

Database management, working with computer programs including Edocs, Salesforce & Serengeti Tracker and SharePoint

Established, maintained and managed client subject files, personal working files and legal plan documents as applicable. Implemented policy changes

Provided calendar & email management for the lead lawyer and team

Established and maintained administrative data, correspondence and reports, including daily summaries, staff contact lists, expense accounts, invoicing, reconciliation etc.

Supplied administrative support to Tax manager and her team, file upkeep, working with Oracle and other tax files

Highlighted Accomplishments

Singlehandedly reorganized the entire internal online filing system used by the organization that significantly reduced time spent looking for files

Senior Contracts Administrator/Executive Assistant

Eagle Well Servicing

2014 to 2015

Provided executive administrative support to the Sales Team, Implemented policy change

Oversaw the preparation of all Customer Contracts, Quotes & CAODC Contracts for Sales team. Coordinate all meetings and special events

Prepared Budget for sales department, database management and file upkeep.

Established and maintained administrative data, correspondence and reports, including production/completion daily summaries, staff contacts lists, expense accounts & policy & procedure changes

Coordinated event planning, staff functions, and tickets for games/concerts; arrange meetings and travel/hotel requirements, Ordering, billing and tracking of promotional inventory

Performed clerical duties, including filing, opening files, sending and receiving faxes, receiving mail, managing e-mails, photocopying, Board of Directors Binders, etc.

Edited and created documents using PowerPoint, Excel & Word while ensuring all documents produced adhere to company standards

Preparing budgets, Billings, Accounts P/R

Established, maintained and managed client subject files, personal working files and legal plan documents as applicable

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