Customer Service Delivery

Location:

Posted:

October 22, 2024

Kylie Wallington

PROFESSIONAL SUMMARY

Hardworking candidate well-versed in the hospitality industry. Experienced in providing exceptional customer service to

guests and ensuring efficient operations within the restaurant. Committed to developing a strong working relationship

with all members of the restaurant staff to promote optimal service delivery.

‘SKILLS

Team building Judgment and Decision Making —_Large PartyPreparation _ Dining area maintenance

Phone Etiquette Multitasking

EXPERIENCE

RESTAURANT HOSTESS, Spartanburg, SC

Initial Q Smokehouse, April 2022-July 2024

* Supported servers and bussers through high-volume shifts with food running and table clearing.

* Greeted customers promptly and courteously upon their arrival to the restaurant.

* Monitored restaurant activity to determine seating and dining flow.

* Maintained a professional appearance at all times while adhering to the dress code policy

* Performed opening and closing duties such as setting up dining areas, restocking supplies, checking restrooms for

cleanliness.

* Answered phone calls to take reservations and address guest questions and concerns.

FRONT DESK RECEPTIONIST, Spartanburg, SC

Underpin Lanes ‘N Lounge, April 2022-July 2024

* Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.

* Provided a high level of customer service to all clients.

* Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.

* Processed payments received from customers via cash or credit card transactions accurately.

* Fixed bowling lanes quickly and efficiently.