Administrative Assistant Data Entry

Taylor Mccoy

*** ******* ** # *** ***********, TX 75137-2725 972-***-**** *************@*****.*** Professional Profile

My career objective is to obtain my role as a Medical Administrative assistant. To take everything that I learned preparing for this role to be the most successful that I can be. I want to find a facility to pursue my career, a facility that will value me and help me reach all goals and to help me expand my experience. I want to be able to adapt to the workflow of things, build a great relationship with my co-workers and Physicians. I believe all of my current strong professional skills will follow me into my next job. Such as my communication skills, problem solving skills, ability to adapt skills, computer skills and much more.

Proficiencies: MS Excel; MS Word; MS PowerPoint; Communication skills, computer skills; Typing Speed: 40 WPM

Skills: Problem solving skills; Critical thinking skills; Time management skills; Attention to detail; Data entry

(experience using 10-key number pad)

Honors/Awards: N/A

Key Qualifications

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration

Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification

Anatomy & Physiology

Certifications

N/A – N/A, FL

N/A

Education

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2024 Fully accredited, accelerated program providing instruction in medical administrative and general office procedures, transcription, medical records management and reimbursement methodologies including revenue cycle management. Program content emphasizes medical billing procedures, basic procedural and diagnostic coding systems, collections procedures and accounting functions essential to the medical environment. Research, professional writing, critical thinking and communications skills are developed throughout the program. Professional Experience

First Convenience Bank - Dallas, TX

McKesson - Irving, TX

09/2023 - 01/2024

Customer Service Representative

1. Taking multiple phone calls from patients regarding any question or concerns about their co-pay insurance and eligibility. Also spoke to pharmacists about rejected claims, and guiding them on how to get a claim payable. Updating the system and adding general notes after every call. Documented activity in customer accounts in an accurate manner and ensured confidentiality.

2. Entered customer account data and communicated in a clear and concise manner. 3. Identified customer needs, provided resolutions to problems, and followed established procedures. Willis Tower and Watson - Richardson, TX

09/2023 - 10/2023

Customer Service Representative

4. Ability to customize customer service approaches to meet all type of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls. Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements. Maintain and document complete and accurate call and case notes in a professional manner. Document activity in customer accounts in an accurate manner and ensure confidentiality. 5. Identify customer needs, provide resolutions to problems, and follow established procedures. 6. Interact with customers via inbound and outbound calls to answer inquiries and to provide assistance. 07/2022 - 02/2023

Teller

Senior Personal Banker, Assisting customers on a daily basis with questions and concerns pertaining to their bank accounts. Withdrawals, deposits, cash advances, coin exchanges, memo posting. Opening and closing accounts, loan payments, Credit card applications, keeping customers confidential information safe. Opening procedures and closing procedures everyday Cashed checks and paid out money after verifying that signatures were correct, that written and numerical amounts agreed, and that accounts had sufficient funds

Prepared and verify cashier's checks

Documented customers' transactions into computers

Aveanna Healthcare- Dallas,Tx 05/2024-09/2024

Scheduling Coordinator

Performing office duties, scheduling nurses such as LVN or RN to pick up shifts PRN or permanent cases with our patients. Keeping schedules up to date and as accurate as possible. Answering phone calls 50 plus on a daily basis, fulfilling any needs based on the phone call. Sending off request emails for Clinical Supervisors to give a report on our patients to see if the patient would be a good fit. Doing SOC (start if cares) with new patients that are receiving services with the company. Scheduling nurses to come in to do Trach and Vent classes. Volunteer Experience

Family Gateway– Dallas, TX

02/2021-03/2021

Server

Feeding homeless families of Dallas, Tx

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