Customer Service Representative
Resume:
Unik Brown
Kansas City, MO
***********@*****.***
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. Authorized to work in the US for any employer
Work Experience
Claims Adjuster
GEICO - Lenexa, KS
January 2022 to Present
Investigated different motor vehicle losses, obtained corresponding police reports to prepare claim reimbursements, and discussed damage settlements with customers.
• Handled a variety of losses and risks using a service-oriented approach. Followed the standards set forth by the industry for best practices, resulting in good cost management, fair claim decisions, and customer satisfaction.
• Conducted research for loss valuation and worked closely with agents and vendors to prepare structural damage estimates.
• Applied detailed policy coverage specifically about limits and denials and referred the customers to their agent to raise possible limits.
• Evaluated client information related to police reports, video footage, and previous insurance claim to apprehend the damage more closely.
CSR - Customer Service Representative
GEHA - Kansas City, MO
June 2020 to December 2021
manages dental insurance company inquiries, resolves service problems, documents customer requests, and finalizes policy adjustments. Offers technical support to users by responding to questions and concerns. Troubleshoots common issues and directs clients towards appropriate department if further assistance is needed.
Consumer Service Representative
DST - Kansas City, MO
January 2018 to May 2020
Handle line of credits and credit card accounts, also stock and bonds accounts. Process payments, provide available balances on account, take applications for credit cards and provide exceptional Customer service.
Education
Mingo Puxico Technical High School - Puxico, MO
February 2011 to July 2012
Skills
• Computer Networking
• Productive
• CONFIDENT (10+ years)
• Customer Service (8 years)
• Customer Care (3 years)
• Dependable
• Self-motivated
• Order Entry
• Patience
• Cashiering
• Phone Etiquette
• Adaptable
• Windows (2 years)
• Computer Skills
• Computer Operation
• Office Management
• Typing
• PATIENCE (10+ years)
• Customer Support
• Data Entry
• Call Center (5 years)
• Confident
• Help desk (1 year)
• Microsoft Outlook
• Office Administration
• TEAM PLAYER (5 years)
• Resolves conflicts
• CSR (5 years)
• Network Support
• Technical Support
• Clerical Experience
• Administrative Experience
• ServiceNow (2 years)
• Medical Office Experience
• Dynamic Team Player
• Cash register
• Hospital experience
• Help desk
• Banking
• Clerical experience
• Typing
• Automotive service
• Service writing
• Communication skills
• Customer service
• Bookkeeping
• IT support
• Retail sales
• Salesforce
• Marketing
Certifications and Licenses
First Aid Certification
CPR Certification
Property & Casualty License
Contact this candidate