Customer Service Online Order
Resume:
Anjanette Espinoza
Sales/ Customer Service/ Cashier
Pomona, CA
******************@***********.***
Authorized to work in the US for any employer
Work Experience
Online Order Fulfillment
THE VONS COMPANIES INC. - Upland, CA
February 2021 to Present
Cashier and
Online Order clerk - " shop" around the store fulfilling Online Orders using the Zebra Tablet device Admin Assistant/ Customer Service
Target Stores - San Dimas, CA
December 2004 to February 2021
ADMIN. ASSISTANT/ CUSTOMER SERVICE
At the Customer Service desk I assist Guests by answering the telephone thereby answering questions regarding the return policy of the store or inventory of certain items. And handle Returns or Exchanges
Also Online orders for pickup using the store's Zebra Tablet devices. Using the Store's App to check the status of an Online Order & possibly make changes/ updates for the Guest. As Admin. Assistant/ Operator I answered all incoming calls to the store. I took msg. for MGMT., transferred calls to the appropriate Dept, or check store inventory using the store's Tablet Device. The phone is placed in the Fitting Room, so Simultaneously, I assist guests to a fitting room. Many times women are shopping for an occasion/ event. Suggestive Selling helps at this point. Advising the women on coordinating outfits, jewelry, etc.
Education
Associate in Liberal Arts
Citrus College - Glendora, CA
1997 to 2000
Skills
• Customer Care
• Customer Service
• Customer Support
• Office Management
• Microsoft Outlook
• Administrative Experience
Additional Information
Skills
Crew Member, Customer Service
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