Customer Service Sales Associate
Resume:
Michael A. Walker
** ***** ******** ***, ******* City, NY 13790
Phone: 607-***-****, Cell: 607-***-****
********************@*****.***
SKILLS PROFILE
Self-motivated individual with ability to set priorities and meet deadlines.
Excellent organizational, leadership, and team skills.
Committed to delivering high quality results no matter the task. Maintains very high standards and focuses on making things happen.
Proven abilities in customer retention with a focus on recognizing customer’s needs and providing solutions.
Track record of assisting in the design and implementation of reporting procedures that reduce labor costs.
Expertise in resolving escalated issues with internal and external customers.
Committed to providing top-notch job performance.
Extensive Knowledge of warehousing/Inventory control, including OSHA Certification for all industrial lift trucks.
EMPLOYMENT HISTORY
Subcontractor- Inside/outside Sales, Fusion 2.0 –North American Business Solutions April 2015-March 2016
Binghamton, NY
New client prospecting.
Sell and upsell credit card processing equipment.
Manage client accounts.
Provide customer service and tech support for new and existing clients
Prepare service quotes for potential clients.
Subject Matter Expert/Sales, Modern Marketing Concepts November 2012-September 2014
Kirkwood, NY
Daily information prospecting of new and establish customers.
Sell and cross sell various products to both residential and commercial customers
Provide excellent customer service to insure complete customer satisfaction.
Train and mentor new CSR’s to perform all duties required by MMC clients.
Maintain above average quality scores.
Monitor customer account
Process & Scripting development for new clients.
Customer Service Representative/Sales, Synergy Solutions
November 2010-September 2011
Johnson City, NY
Quickly and effectively solve customer challenges
Provide top-notch service to both internal and external customers through sales and customer service
Maintain high average on sales quota’s & quality scores on all phone monitors
Recognized for ability to quickly establish rapport with customers, up-sell products
Expert in customer care/communications, problem solving, relationship building
Enhance customer-satisfaction by ensuring a high degree of accuracy
Customer Service Admin, MicroDyne Outsourcing, Inc.
March 2009- January 2010
Kirkwood, NY
Interface with customers to identify needs, respond to concerns and field questions concerning billing and service provisions.
Alleviate delicate situations with professionalism and sensitivity.
Achieves average of 92% quality score on all phone monitors
Received numerous accolades from customers and management for providing excellent service and tactfully resolving sensitive issues.
Dramatically enhanced customer-satisfaction ratings by expediting all issues and ensuring a high degree of accuracy.
Outstanding track record of positive customer feedback.
EDUCATION:
Bronx Community College, Bronx, New York University Heights High School, Bronx, New York
Business Reference:
Gene Carlin-Modern Marketing
Thomas Chernis-Synergy Solutions-
Latiese Spivey- MicroDyne Outsourcing, Inc.
Employer Contact Information:
Fusion 2.0: 888-***-****
Modern Marketing Solutions: 607-***-****
Synergy Solutions: 866-***-****
MicroDyne Outsourcing, Inc.: 800-***-****
Personal References:
Rich Dorsonia-607-***-****
Catherine White - 607-***-****
Contact this candidate