Customer Service Sales Representative
Resume:
Heidi Marie Narvaez
Carrollton, GA, *****
**********@*****.***
Professional Summary
Bilingual and dedicated professional with over 4 years of combined experience in sales and reception. Proven ability to manage and lead teams, deliver exceptional customer service, and handle administrative tasks efficiently. Currently pursuing a Business Management degree, expected to graduate in May 2026.
Professional Experience
Lead Sales Representative
Badcock Furniture, Carrollton, Georgia December 2023 - Current
• Oversaw sales operations and managed a team of sales associates.
• Developed and implemented sales strategies to achieve company targets.
• Provided exceptional customer service and maintained high customer satisfaction.
• Trained new employees and ensured adherence to company policies and procedures. Assistant Store Manager
Metro PCS, Carrollton Georgia May 2020 - December 2023
• Assisted in managing daily store operations and supervising staff.
• Coordinated sales activities and promotional events to increase revenue.
• Handled customer inquiries, complaints, and provided solutions to enhance customer experience.
• Monitored inventory levels and managed stock to meet customer demands. Intern Receptionist
Georgia Vision Institute, Carrollton, Georgia Summer 2019
• Greeted and assisted patients and visitors, providing excellent customer service.
• Managed appointment schedules, patient records, and other administrative tasks.
• Answered phone calls, handled inquiries, and directed calls to appropriate departments.
• Maintained a clean and organized reception area. Education
Bachelor of Business Management
University of West Georgia, Carrollton Georgia Expected Graduation: May 2026 Skills
• Bilingual in Spanish and English
• Sales and Customer Service
• Team Leadership and Management
• Excellent Communication and Interpersonal Skills
• Proficient in MS Office Suite and Epic Software
• Sales Cycle Management softwares
References
Available upon request.
Contact this candidate