Customer Service Sales Representative
Resume:
Krystal (Shantelle) Roush
Crown City, OH *****
*.*****@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Store Manager
Dollar General-Oak Hill, OH
November 2023 to May 2024
Sales Representative
Gummer Wholesale-Hebron, OH
July 2022 to November 2023
Contact existing customers to discuss their needs. Make sure customers are satisfied with their purchases and answering question they may have about pricing and product availability. Replace out of stock and discontinued products with current and new products available each month. Push for sales in new programs.
Merchandise store if customer requests store resets or new tags. Prospect for new business
Account Development Representative
Rumpke Waste & Recycling-Wellston, OH
January 2018 to November 2022
Responsible for retaining, upselling, initiating price improvements and reducing loss business percentage year every year with existing accounts.
Develops and maintain awareness of market behavior and competitive trends. Hunt for new business.
Complete Acquisitions
CSA/Supervisor
Amazon (work at home)-Huntington, WV
February 2015 to January 2018
Answer escalation calls, chats and emails about all areas of Amazon. De-escalate situations and think outside the box to make sure customers are satisfied. Help train, coach and answer questions of new hires and customer service representatives.
Education
High school diploma
Skills
• Microsoft office (5 years)
• Sales
• Store Management Experience
• Business Development
• Account Management
• Retail sales
• B2B sales
• Office Administration
• Negotiation
• Management
• Planograms
• Marketing
• Salesforce
• Upselling
• Pricing
• Sales Management
• Merchandising
• Microsoft Excel
• Customer service
• Store management
• Account management
• Retail sales
• Negotiation
• Business development
• Communication skills
• Microsoft Office
• Typing
• Microsoft Office
• Organizational skills
• B2B
• Leadership
• Supervising experience
• Medical office experience
Certifications and Licenses
Driver's License
Assessments
Verbal communication — Proficient
June 2024
Speaking clearly, correctly, and concisely
Full results: Proficient
Delivery driver — Proficient
April 2024
Interpreting instructions or signs and solving problems Full results: Proficient
Sales skills — Proficient
March 2024
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
March 2024
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Filing & organization — Proficient
September 2024
Arranging and managing information or materials using a set of rules Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient November 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Warehouse shift leader — Proficient
January 2023
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
Attention to detail — Proficient
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
January 2021
Influencing and negotiating with customers
Full results: Proficient
Project timeline management — Proficient
November 2023
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Sales fit — Proficient
March 2023
Measures the traits that are important for success in sales positions Full results: Proficient
Customer service — Proficient
July 2021
Identifying and resolving common customer issues
Full results: Proficient
Work style: Professionalism — Proficient
June 2024
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Inside sales — Proficient
June 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Data entry: Attention to detail — Proficient
November 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient September 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Retail customer service — Proficient
April 2023
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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