Customer Service Experience
Resume:
Devan Cardwell
Taylor, AZ *****
**********@************.*******.***
Work Experience
Private Basketball Instructor
Heritage House '76, Inc.-Snowflake, AZ
February 2024 to Present
• Served as a role model for sportsmanship, integrity, and discipline
• Implemented strength training programs tailored to specific needs in order to enhance physical conditioning levels
• Fostered a culture of accountability by setting clear expectations for behavior both on and off the court
• Evaluated player performance during training and provided constructive feedback for improvement Front End Associate
Walmart-Taylor, AZ
March 2023 to Present
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
• Trained new employees on operating cash registers effectively Shift Lead
Subway-Taylor, AZ
August 2021 to March 2023
• Served as a point of contact for escalated customer complaints or concerns, ensuring swift resolution to maintain customer loyalty
• Demonstrated exceptional leadership skills by motivating team members to achieve individual/team goals while maintaining high-quality standards
• Assisted in recruiting, interviewing, hiring, and training new employees to ensure adequate staffing levels during peak business hours/days
• Trained and mentored new team members on company policies, procedures, and customer service standards
• Maintained accurate records of sales transactions, inventory levels, employee schedules/attendance using POS system/software tools
• Collaborated with the store manager to develop and implement strategies to improve operational efficiency, reduce costs, and enhance overall customer experience Crew Member
McDonald's-Simi Valley, CA
July 2019 to June 2021
• Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments
• Managed high-volume drive-thru orders efficiently, minimizing wait times for customers
• Worked collaboratively with colleagues to achieve daily sales targets and goals
• Maintained knowledge of menu items, promotions, and special offers to provide accurate information to customers
• Efficiently managed multiple tasks simultaneously in a fast-paced environment Education
Some College in Associate of Arts
Northland Pioneer College - Snowflake, AZ
August 2022 to Present
Skills
• Employee Evaluation (3 years)
• Shift Management (3 years)
• Strategic Planning (5 years)
• Curriculum Development (1 year)
• Process Improvement (3 years)
• Quick Learning (5 years)
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