Customer Service Representative

Tacosha Craig

*************@*****.*** 954-***-**** Hollywood, FL

SUMMARY

Seasoned Customer Service Representative with 17 years of experience, adept at providing exceptional support and problem-solving in high volume settings, including for premium brands like BMW. Skilled in financial services, tax preparation, and technical support, demonstrating strong communication and empathy. Seeking to leverage expertise in customer service and account management in a dedicated Customer Service role. WORK EXPERIENCE

Randstad LLC Fort Lauderdale, FL

Customer Service Representative Sep 2023 - Present

• Provide comprehensive customer service and roadside assistance to luxury vehicle owners, ensuring effective resolution of issues in a high-pressure environment.

• Process urgent dispatch requests for accident scenes and disabled vehicles, coordinating prompt responses to critical situations.

• Manage customer inquiries with professionalism, de-escalating tensions and ensuring follow-through with service providers for timely resolution of open tickets.

PRIMERICA INSURANCE SERVICES Margate, FL

Insurance Agent Apr 2015 - Present

• Engage with prospective clients to gather financial information and assess insurance coverage needs, ensuring informed discussions on policy features.

• Recommend insurance policy modifications or additions to clients, tailoring solutions to align with individual profiles and protection requirements.

• Manage policy renewals and assist clients in claim settlement processes, while diligently maintaining both electronic and paper documentation.

Intuit Inc. Miramar, FL

Tax Associate/Customer Service Representative Jan 2021 - Apr 2021

• Accurately compiled and prepared federal and state tax returns, ensuring meticulous data entry and organization for customer review.

• Provided comprehensive tax support, resolving customer inquiries regarding product use, software issues, and intricate tax calculations according to established company policies.

• Maintained effective communication with customers and credentialed tax professionals, delivering updates and utilizing strong interpersonal skills to foster customer satisfaction and trust. Rapid Tax 1 Lauderhill, FL

Tax Preparer Dec 2009 - Apr 2015

• Accurately prepared individual and small business income tax returns by analyzing financial records, prior returns, income statements, and expense documentation to assess necessary forms and deductions.

• Engaged with clients to gather pertinent information regarding taxable income, deductions, and allowances, ensuring comprehensive data collection for accurate tax computation.

• Diligently consulted tax law handbooks and bulletins to guide the preparation of complex returns and performed arithmetic checks on peer-prepared forms to ensure accuracy and compliance. Pompano Beach, FL April 2004

Accounts Payable Specialist Dec 2013 - Dec 2013

• Managed financial transactions by accurately posting invoices and purchase orders to general ledger, ensuring timely monthly bill payments and conducting bank reconciliations.

• Enhanced vendor and customer relations through diligent account setup, timely payment collections, and effective resolution of billing discrepancies.

• Supported company operations by maintaining financial records, executing payroll check runs, and producing various essential accounting reports.

Teleperformance USA North Lauderdale, FL

Tech Support Agent Jul 2012 - Oct 2013

• Provided comprehensive technical support for mobile devices and computers, successfully resolving customer issues related to hardware, software, and account inquiries.

• Executed account updates and phone activations, including master resets, enhancing customer satisfaction through meticulous service and support.

Accounts Payables Pompano Beach, FL

Accounts Payable Specialist Jun 2006 - Oct 2006

• Managed accurate and timely processing of invoices, ensuring proper general ledger coding, and performed monthly reconciliations, resolving discrepancies to maintain vendor account integrity.

• Maintained effective vendor relationships and handled vendor setups, including determination and documentation for 1099 compliance, contributing to the efficiency of the accounts payable system. Triad Financial Corporation Margate, FL

Loan Representative/Collections Sep 2002 - Mar 2004

• Successfully recovered outstanding payments by negotiating payment arrangements with clients, improving account status and reducing instances of default.

• Implemented skip tracing techniques to locate unresponsive customers, ensuring consistent account maintenance and collection efficiency.

Cross Country Bank Boca Raton, FL

Customer Service/Collections Mar 2001 - Jan 2003

• Managed the resolution of defaulted account situations by arranging payment schedules and referring clients to credit counseling services, ensuring customer retention and account stability.

• Delivered comprehensive customer support on credit card benefits and features, enacted fiscal adjustments, and directed encoding error rectification to relevant departments, enhancing operational efficiency and client satisfaction.

EDUCATION

HCI College

AA in Nursing

Fort Lauderdale, FL

Aug 2021

CERTIFICATIONS

214 Life and Annuities License May 2015

Florida Notary Public Jun 2017

Insurance Producer License

CPR Certification

SKILLS

Life Insurance • Customer Service • Administrative Experience • Bank Reconciliation • Journal Entries • General Ledger Accounting • Accounts Payable • Account Reconciliation • Software Troubleshooting • Mobile Devices

• Tax Experience • Technical Support • Insurance Sales • Financial Statement Preparation • Desktop Support • Communication Skills • Windows • English • Accounting Software • Accounts Receivable

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