Customer Service Experience
Resume:
Rebecca Kelecic
Uniontown, PA
**********@*****.***
I am hardworking and dedicated mother of 2. I started in the food industry at 14. This is where I was taught how to multitask and work with a sense of urgency. Then, at 20, I started working with beverages, as well. I have worked in busy corporate restaurants, as well as "Mom & Pop" type dining establishments for 24 years of my life.
Work Experience
Key Hourly Manager
Applebee's-Uniontown, PA
March 2010 to December 2023
• Oversee staff and help in any position needed.
• Work with both employees and the public, assisting with their needs and solving any problems they may have in a professional and proficient manner.
• Use Microsoft Excel to make charts for scheduling.
• Come up with contests to not only entice employees to work their hardest, but let them know we see them and are appreciative for that hard work.
• Keep rankings individually and as a whole for said contests by logging points, sales, etc.
• Proficient in both Word and Excel.
• Count money and make deposits.
• Handle day to day tasks in a high pace and stressful environment, while maintaining a professional and upbeat composure.
• Exceptional at multitasking and being able to clearly think while doing many tasks.
• Also, I was trained and able to work and train any new employees in any position needed in the restaurant; bartender, server, take-out, host, g.u., cook, prep. Bartender
Chili's-Uniontown, PA
September 2016 to February 2018
• Opening the bar area and preparing it for business for the day; as well as, maintaining a clean working space during a shift, and breaking down the area at the end of the night, so it would be ready for the next morning.
• Taking inventory of liquor by logging current amounts and comparing to previous weeks amounts making me able to assist in ordering needed products.
• Building a rapport with regular guests and having them return to be served by me.
• Make drinks for bar patrons and guests at dining tables.
• Follow recipes to make drinks and large batches of margaritas.
• Handle money.
• Help with both guests dining in and ordering takeout by taking orders and ensuring items were properly made before giving them to guests.
• Working first-hand in customer service.
Education
Some college in Marketing and Management
Penn State Fayette - Dunbar, PA
September 2010 to March 2011
Diploma in Massage Therapy
Laurel Business Institute - Uniontown, PA
September 2004 to May 2005
Skills
• Bartending
• POS
• Serving Experience
• Search Engine Optimization (SEO)
• Assistant Manager Experience
• Sales
• Business Development
• Leadership
• Public Relations
• Market Research
• Sales Management
• Filing
• Logging
• Typing
• Customer service
• Accounts receivable
• Cash handling
• Sales
• POS
• Serving
• Leadership
• Food Industry
• Restaurant experience
• Bartending
• Food handling
• Hospitality
• Cooking
• Cash register
• Sales management
• Supervising experience
• English
• Communication skills
• Basic math
Certifications and Licenses
Food Handler Certification
ServSafe
October 2021 to October 2026
RAMP Certified
Responsible service of alcohol
Contact this candidate