Customer Service Eligibility Specialist
Resume:
Geraldine Rieves
Eligibility Specialist
Customer focused on Eligibility Specialist/
Customer Service with 15 plus years of providing solutions to customer’s needs by applying high level of customer service skills in Federal, State, County rules or regulations of various programs.
Experience
Education
2000-Present
Secretary
R. C. Health Services
Billing for services render for the waiver program through the State of Ohio. Request signature of doctor’s order for billing. Clerical duties.
1999 -2012
Eligibility Specialist
Job & Family Services of Cuyahoga County
Process applications for claimants seeking Temporary Need for Needy families (TANF) Workforce Act (WIA) for work, Assessments to determine with CrisE, manual budgets when necessary. Intakes, case management, daycare requests, HEAP program and home visits when necessary.
1994-1999
Case Aide
Western Reserve Area Agency on Aging (Passport)
Liaison for claimants or representative’s seeking need for eligibility for the Passport program. Address their financial matters though County, which led to eligibility for the programs at Cuyahoga County Welfare.
1987–1994
Secretary
ST. Vincent Charity Hospital
Secretaries for Rosary Hall Outpatient, Psychiatry Emergency Room. Generated and maintained statistics for the Mental Health Board. Monitored budget expenditures. Payroll tracked attendance and procured supplies. Patient Liaison when needed.
1994 – 1996
Associate in Applied Business
Bryant & Stratton College
Skills
De-escalate customers in a way that builds good customer experience
High level of Customer Service Skills
Professionalism, Maintain confidentiality
Team Player
Problem solver in a timely matter
Organizational skills
Analytical skills
Attention to detail
Positive attitude and empathy for customers
Self-motivated
Contact
10031 Deerfield Ct
Twinsburg, Ohio 44087
330-***-**** Home
330-***-**** Cell
**********@*****.***
Education
20XX – 20XX
A.A. Paralegal Studies
Jasper University
Skills
Creativity
Leadership
Organization
Problem solving
Teamwork
Contact
4567 Main Street
City, State 98052
(718) 555–0100
*****@*******.***
Robin Zupanc
Paralegal
State your career goals and show how they align with the job description you’re targeting. Be brief and keep it from sounding generic. Be yourself.
Experience
Education
20XX - Current
Paralegal The Phone Company
Summarize your key responsibilities and accomplishments. Where appropriate, use the language and words you find in the specific job description. Be concise, targeting 3-5 key areas.
20XX – 20XX
Paralegal Trey Research
Summarize your key responsibilities and accomplishments. Here again, take any opportunity to use words you find in the job description. Be brief.
20XX – 20XX
Paralegal Adatum Corporation
Summarize your key responsibilities and accomplishments. Where appropriate, use the language and words you find in the job description. Be concise, targeting 3-5 key areas.
20XX – 20XX
A.A. Paralegal Studies
Jasper University
Skills
Creativity
Leadership
Organization
Problem solving
Teamwork
Contact
4567 Main Street
City, State 98052
(718) 555–0100
*****@*******.***
Contact this candidate