Customer Service Representative
Resume:
Michelle Washington
Beaufort, SC
*********************@*****.***
Energetic Customer Service Representative with 16 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement
Work Experience
Subway Sandwich Artist Manager
Island subway
June 2002 to Present
• organise stock and equipment, order supplies and oversee building maintenance, cleanliness and security
• plan and work to budgets, maximise profits and achieve sales targets set by head office
• control takings in the restaurant and administer payrolls
• recruit new staff, and train and develop existing staff
• coordinate staff scheduling and rotas, and motivate and encourage staff to achieve targets
• ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
• ensure high standards of customer service are maintained
• implement and instil in your team company policies, procedures and ethics
• handle customer complaints and queries
• implement branded promotional campaigns from head office, including the handling of point-of-sale promotional materials, or devise your own promotional campaigns
• prepare reports and other performance analysis documentation
• report to, and attend regular meetings with area managers or head office representatives
• establish relationships with the local community and undertake activities that comply with the company's corporate social responsibility programs Education
Battery Creek High School - Beaufort, SC
August 1998 to May 2002
High school or equivalent
Skills
• Food Prep
• Food Service
• Crew Member
• Fast Food
• Microsoft Office (9 years)
• Excel (9 years)
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