Restaurant Manager Customer Service

Barbara Gutierrez

********@*******.*** 402-***-**** Omaha, NE

SUMMARY

Seasoned Restaurant Manager with 26 years of diverse experience in management, customer service, and education. Excelled at staff training, financial reporting, and operations optimization at Joe's Cafe. Seeking Assistant Manager role to leverage proven leadership, conflict resolution, and team-building skills. WORK EXPERIENCE

Joe's Cafe Omaha, NE

Restaurant Manager Sep 2021 - Present

• Manage daily restaurant operations, maintaining high levels of efficiency, consistency, and quality in service and cuisine.

• Train and supervise staff, implement customer feedback for service improvement, and ensure accurate financial transactions and record-keeping.

• Optimize labor costs through effective scheduling and cross-training, while maintaining inventory levels to meet operational needs.

• Enhance guest experience by incorporating feedback, ensuring health regulation compliance, and promoting a positive and inclusive team culture.

Omaha Public Schools Omaha, NE

Instrumental Music Teacher Aug 1998 - Aug 2021

• Taught fundamental music concepts and instrument identification, enhancing students' foundational knowledge and auditory skills.

• Conducted ensemble auditions and developed interdisciplinary lesson plans, promoting skill-based participation and academic integration.

• Increased student engagement in school performances through the creation of compelling musical programs, showcasing their talents.

• Performed regular instrument maintenance and coordinated necessary repairs, safeguarding the quality and longevity of musical resources.

• Mentored new music teachers and established strong partnerships with parents to support comprehensive student development.

Dillard's Department Store Omaha, NE

Sales Associate Jun 2001 - Jan 2002

• Maintained store presentation and merchandise organization, optimizing the shopping environment to enhance customer engagement and promote product visibility.

• Processed financial transactions with precision, managed customer inquiries, and resolved issues, ensuring a seamless retail experience and maintaining customer loyalty.

• Leveraged product knowledge and suggestive selling techniques to meet customer needs and drive sales, while supporting team members to achieve a collaborative work atmosphere. EDUCATION

University of Nebraska at Omaha

Bachelor of Music Education, Instrumental Music

Omaha, NE

May 1993

SKILLS

Team Management • Inventory Control and Record Keeping • Customer Engagement • Staff Management • Operations Management • Point of Sale (POS) System Operation • Passion for Customer Satisfaction • Shift Management • Customer-Oriented • Organization and Prioritization • Complaint Resolution • Staff Scheduling • Food Service Background • Customer Loyalty • Adaptable • Menu Development • Employee Retention • Schedule Coordination • Supervisory Skills • Performance Improvement • Recruitment • Conflict Resolution Techniques • Order Delivery Practices • Regulatory Compliance • Trained in Performance and Wage Reviews • Recipes and Menu Planning • Customer Service • Problem-Solving • Team Leadership • Safe Food Handling • Inventory Management

• Staff Supervision • Coaching and Mentoring • Training and Onboarding • Scheduling Staff • Collaboration and Teamwork • Critical Thinking • Money Handling • Employee Supervision • Conflict Resolution • Quality Assurance

• Supply Ordering and Management • Recruitment and Hiring • Relationship Building • Calm and Pleasant Demeanor

• Work Planning and Prioritization • POS Terminal Operation • Delegating Assignments and Tasks • Customer Retention • Payroll Administration • Health Code Compliance • Purchasing • Front of House Management • Investigating Complaints • Anticipating Problems • Menu Pricing and Writing • Expense Tracking • Reliable and Responsible

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