Customer Service Medical Assistant
Resume:
Tamia Robinson
Objective : highly motivated, medical assistant seeking to improve my skill, expertise . Seeking Entry Level roles where I can grow and improve. Somewhere I can apply my educational experience.
4411 Dix st Northeast
Washington DC, 20019
********@*****.***
EXPERIENCE
Safeway, 990 Swan Creek Rd E, Fort Washington, MD 20744 Customer Service Representative
February 2020 - December 2020
●Greeted customers immediately when entering the store
●Received and processed payments
●Restocked, arranged and organized merchandise
●Customer Service Center
●Customer Service representative
Mcdonalds, 3050 Marshall Hall Rd, Bryans Road, MD 20616
Crew Member
November 2018 - August 2019
●Greeted customers while processing food orders
●Received and processed payments
●Replenished supplies and maintained cleanliness of service areas
Dr. John Richard Lilly ABFP and Associates, 5804 Baltimore Hyattsville, MD 20781
Medical Assistant
August 2021 - January 2022
●Triage Patients Update patient's history and medical records
●Take vitals ( BP, Weight, Height, heart rate )
●Vision screen
●Administer Injections, Phlebotomy
●Label specimens collection and processing
●EHR System
●EMR System
●Electronic Medical Records
●Return calls
●Call Backs for Results
●Schedule Appointments
●Urine dip sticks
●Performing EKGs
●Finger sticks
●Venipuncture
●Outgoing phone calls
●Administration work
●Paper work
●Insurance
●Answering Phones
●Outreach patients
Alorica WFH - Customer Service agent
April 12,2023 - August 14,2024
●Greet customers
●Provide Customer Service
●Offering Solutions
●Answering Questions
●Resolving issues
●Call center
●Typing
●Avaya phone system
●Jabber phone system
●Scheduling prescriptions
●Products / Cvs otc
●Accredo
●Barclays
EDUCATION Gwynn Park High school, 13800 Brandywine Rd, Brandywine, MD 20613 —H.S. Diploma August 2015 - June 2019, —
Certified Medical Assistant Program
graduation date of May 2021
SKILLS
Portion Control, Food Safety, Point of sale software, Strong Communication, Teamwork, Administering injections, Phlebotomy, EHR System, EMR system, Electronic Medical Records, ICD-10, customer service representative, Phone calls, administrative work, answering phones, Typing, Word, Microsoft, Outlook, Powerpoint, written communication skills, Excel sheets, CRM, Jabber phone, Avaya phone
AWARDS
Medical Assistant Diploma
High School Diploma
LANGUAGES
English
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