Customer Service Mental Health
Resume:
Nichole Jones-Hampton
Indianapolis, IN *****
**************@*****.***
Dynamic candidate offering a diverse background of experience and training in Hospitality. Strength include excellent organization, time management, leadership, interpersonal, and problem solving skills. Self-starter, with team player abilities. Ordained minister. Certified public and motivational speaker. Diploma in psychology. Life Coach certification. Certified in Mental Health Studies, Suicide, Violent Behavior and Substance Abuse.
Authorized to work in the US for any employer
Work Experience
Resident Specialist
Detroit Rescue Mission Ministries - Detroit, MI
November 2018 to April 2020
Assist in providing shelter for homeless women and children. Assist families to receive aide from the state as well as enrolling them into transitional programs that provide permanent homes for the families.
Housekeeper
Holiday Inn Express and Suites - Shelbyville, IN
May 2016 to September 2019
Cleaned guest rooms and bathrooms
Medical Data Analysis
Call Center Solutions
November 2017 to June 2019
• Update Medicare claims.
• Gathering and integrating data from disparate sources.
• Create reports to share findings and recommendations with the internal team.
• Analyze data using statistical methods.
• Assisting with ordering medical supplies.
Direct Support Professional/Team Staff Leader
Developmental Service Corp - Columbus, IN
October 2015 to June 2018
• Developed and implemented behavioral management care plans.
• Maintained accurate case management reports.
• Supervised individuals with their activities of daily life.
• Administered daily medications.
• Transports individuals for community outings and scheduled appointments. Custodial Supervisor
LaCosta Facility Support Services - Greensburg, IN August 2014 to November 2016
Supervise janitorial staff as well as assist in cleaning Honda manufacture company. Direct Support-Home Health Care Professional
Quality Living Solutions- Indianapolis, IN
June 2014 to December 2015
• Assisted residents with personal and daily care.
• Observed and monitored patient’s behavior and responses to treatment.
• Submitted case history material for review and discussion with other staff.
• Provided comprehensive case management services, including treatment plans and connecting patients and families to appropriate resources.
Customer Services Floor Lead
West Telle Services-Merriville
March 1999 to April 2004
• Advises present or prospective customer by answering incoming calls on a rotating basic.
• Operating telephone equipment.
• Influences customers to buy or retain product.
• Documents transactions by completing form and record logs. Customer Service Agent
Convergy's Services- Merriville, IN
August 1997 to March 1999
• Demonstrate customer services excellence.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Process orders, form, applications and requests.
• Perform customer verifications
• Communicate and coordinate with internal departments. Education
High school or equivalent
Skills
• Data Analysis
• Home Care
• Computer skills
• Addiction counseling
• Communication skills
• Bilingual
Certifications and Licenses
First Aid Certification
CPR Certification
First Aid Certification
Licensed Clinical Social Worker
LMHC
LPC
CADAC
LMFT
Licensed Certified Social Worker
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