Property Manager Customer Service
Resume:
India Bradley
Clarkston, GA *****
*************@*****.***
Bringing over 20 years of professional experience in Management, Accounting, Customer Service,
Administrative Support, & Training
Work Experience
Property Manager
LIHTC / Affordable Housing/ Tax Credit Property
Decatur, GA
May 2023 to August 2024
Manages the day-to-day operations of the property including managing the team members, daily
activities, and resources of the property to achieve established budgeted financial and operational goals and ensures that the operation of the property complies with Company policies and procedures, Made sure all residents were in compliance by achieving monthly recertification and renewal goals. Fair Housing, and other laws and regulations governing multi-family housing operations. Supervised property staff by interviewing, hiring, orienting, and training employees, and managed their performance in
accordance with Company policies, values, and business practices. Approves invoices from vendors, contractors, and service providers for payment. Promoted resident satisfaction and retention by responding to complaints, questions, and requests promptly and taking appropriate action to resolve and address service issues.
Ensured that scheduling of turnkey units and processing of accounts payable were timely and accurate.
Senior Property Manager
Conventional LIHTC and Section 8 Mixed Properties
Decatur, GA
January 2022 to May 2023
Managed and oversaw overall operations of the property, including maintenance and office functions. Was organized and strong in budget management. Posse team building skills, marketing, resident retention and resident relations skills. Handle resident disputes and customer service issues. Budget preparation and maintained expenses within the budget guidelines. Ensure that all rents are collected, posted and deposited daily. Performed and scheduled all evictions, utility cut offs and enforced adherence to all lease rules and regulations by all residents. Meeting targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, and making financial bank deposits. Approves invoices from vendors, contractors, and service providers for payment. Oversees the lease
enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evictions, and
impose and collected late fees and other charges as allowable and stated in the terms of the lease.
Property Manager
Single Family Residential Properties
Tucker, GA
November 2020 to December 2021
Promoted resident satisfaction and retention by responding to complaints, questions, and requests
promptly and taking appropriate action to resolve and address service issues. Budget preparation and maintained expenses within the budget guidelines. Ensured the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests. Conducted regular home inspections and took appropriate actions to ensure that the physical aspects of the property and grounds met established standards for safety, cleanliness, and general appearance and appeal. Assisted in managing the client/owner relationship by meeting with the owners, conducted property tours, provided updates and information about the property’s performance, and responded to owner requests as needed.
Property Manager
Conventional LIHTC and Section 8 Mixed Property
Columbia, SC
January 2017 to September 2020
Supervised property staff by interviewing, hiring, orienting, and training employees, and managed
their performance in accordance with Company policies, values, and business practices. Oversaw the accounting process for the apartment community to ensure compliance with rent deadlines, and ensure collections and demand notices were generated, delivered, and/or posted as required by local laws. Collected rental payments and other applicable monies and fees. Posted payments, prepared deposits,
and made deposits after verification. Maintained the community at a market ready standard, ensuring high-level of service. Build and motivate high performing teams to maximize the performance of the property. Maintained a positive living environment for community residents through prompt conflict resolution and consistent follow-up. Maintained effective communication and customer service skills.
Property Manager
Conventional Property
Columbia, SC
December 2015 to January 2017
Managed and oversaw overall operations of the property, including maintenance and office functions. Provided excellent customer service and established rapport with residents, prospective residents, vendors, and team members. Collected rent payments and other applicable monies and fees. Was responsible for managing cost control and revenue programs, developed annual operating budgets, developed strategic sales and marketing plans. Posted payments, prepared deposits, and made deposits after verification. Imputed move-in and move-out data into YARDI system as needed. Processed work orders entered items into YARDI from email, phone call or in-person discussion and provided follow-up as needed. Oversaw all contractors for ongoing maintenance or services to the community such
as landscape firms, pest control services, HVAC services, pool management groups, security guards & cleaning services.
Property Manager
Conventional Property
Columbia, SC
July 2013 to December 2015
Was organized and strong in budget management. Posse team building skills, marketing, resident
retention and resident relations skills. Handle resident disputes and customer service issues. Budget preparation and maintained expenses within the budget guidelines. Ensure that all rents are collected, posted and deposited daily. Performed and scheduled all evictions, utility cut offs and enforced adherence to all lease rules and regulations by all residents. Was able to manage multiple tasks concurrently, approved resident applications, schedule apartment turns, set leasing and income goals, complete monthly reports and apartment audits.
Property Operation Support Staff/ Interim Property Manager
Student Housing
Columbia, SC
December 2011 to July 2013
Ensured that scheduling of turnkey units and processing of accounts payable were timely and accurate. Hired, trained, motivated and supervised all on-site staff to achieve operational goals assigned to the property. This included team building, training, annual reviews, approval of payroll and overtime. Constantly and consistently reviewed all leasing performances and paperwork. Was responsible for office operations, quality curb appeal, office and model cleanliness. Inspected vacant and rent ready units to ensure necessary repairs and maintenance were completed. Lead the Leasing team in resident care through excellent customer service, community events, and timely response to all requests. Assisted with leasing and marketing efforts at the community by giving tours, answering calls, assisting with files, planning resident events and in other capacities as needed.
Assistant Property Manager
Conventional Property
Columbia, SC
August 2008 to December 2011
Conducted market surveys as required and created, implemented marketing plans for ongoing success and high occupancy of community. Managed rent collections, late notices, and evictions when necessary. Processed and deposited rent payments and posted accordingly.
Managed all tenant records in YARDI including move-ins, move-outs, and renewals. Ensured all
administrative paperwork was accurate, complete and submitted promptly. Responded to tenant calls
regarding collections and maintenance issues. Reviewed monthly rent charges. Demonstrated the ability to understand financial goals and operated in the owner’s best interest. Ensured that all rents and late fees were collected, posted and deposited in a timely manner. Walked the property regularly. Performed other clerical and administrative tasks as needed.
Skills
• Entrada
• AMSI
• Marketing
• Knowledge of: Microsoft word
• PowerPoint
• Scheduling
• Real Estate
• AppFolio
• Word
• Inventory
• Customer Service
• Accounting
• Excel
• Rent café
• Accounts Payable
• Office Management
• Management
• Onesite
• Sales
• Training
• Yardi
• Microsoft Excel
• MRI
• Fair Housing Regulations
• Property Leasing
• Property Management
• Team Management
• Accounts Receivable
• Administrative Experience
• Conflict Management
• Budgeting
• Microsoft Outlook
• Human Resources
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