Customer Service Career Change
Resume:
Rhonda Kay Cook
Midland, Texas 79701
******@*****.***
Objective Statement
As an experienced educator seeking a career change, I have the skills and expertise to excel in any role. I feel my abilities and experiences would be an asset to your team.
Areas of expertise include:
● analysis, evaluation and problem-solving
● able to quickly adapt to changing situations and diverse individuals
● communication skills, active listening and the ability to convey information in a clear and concise manner
● judgment and decision-making
● planning and organizing
● persuading and influencing
● clearly communicate the learning objective, goal and relevance to the participants
● facilitate group discussions and offer constructive oral and written feedback
● prepare training documents tailored for specific audiences
● possess a growth mindset that requires not only responding to audience and supervisor feedback, but also work upon the suggestions and areas of concern to deliver better sessions next time.
● possess an entrepreneurial spirit to work without supervision and meet weekly, monthly and yearly goals
Teaching Experience:
MISD: Abell Jr. High, Midland, Texas, English Teacher, August 2017 to December 2022
ECISD: Bowie Middle School and Cavazos Elementary, Odessa, Texas, Reading Teacher, August 2014 to July 2017
● Utilize a differentiated approach to teaching in a diverse, varied ability-level student environment.
● Develop purposeful lessons to provide effective learning experiences
● Maintain complete and accurate records
● Daily computer use for data entry, excel, and video production
● Establish and maintain cooperative relationships with a range of diverse individuals
● Mentoring on a daily basis
● Excellent public speaking
● Service oriented attitude relating to daily change Customer Service Experience:
Dispatcher
Mechanical Technologies, El Paso, Texas
July 2012 - August 2013
● Provided exceptional customer service while dispatching technicians to residential/commercial HVAC jobs.
● Completed daily invoicing and posting of work performed by technicians.
● Addressed emergent issues and preempted possible difficulties with customers while providing effective solutions.
● Strong knowledge of all office procedures and computer skills. Catalog Sales Associate
OSP Group, El Paso, Texas March 2012 - August 2012
● Provided impeccable customer service while assisting customers with all ordering needs.
● Completed all credit applications for Private Label credit cards and cross sold products.
● Strong knowledge and expertise resolving escalated customer service issues, talent for identifying customer needs, and gaining the customer’s trust.
Customer Service Specialist
Girl Scouts of the Rio Grande, El Paso, Texas
March 2006 - August 2006
● Oversaw daily operations of the front office.
● Answered all incoming calls and directed calls to respective parties.
● Assisted customers with Girl Scout registration, fees and all related procedures.
● Organized all incoming and outgoing mail and completed daily deposits.
Education
The University of Texas at El Paso, El Paso, Texas Bachelor of Arts in Multidisciplinary Studies, July 2007 License/Certification
Texas Teaching License - June 2016-November 2029: Generalist 4th - 8th Grades
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