Data Quality Analyst
Resume:
Gervani Atkinson
***** ***** ************ *** *** 303
Oklahoma City OK 73134
********@*****.***
Date available to begin work: Immediately
Job Type desired: Permanent
Work Schedule: Full Time
Veterans’ Preference: No
Security Clearance: None
SUMMARY STATEMENT
Accomplished professional with a robust background in data analysis and budget management across diverse organizations. Experienced in implementing robust data quality improvements and ensuring seamless data integration into databases. Proficient in analyzing financial data to effectively create and manage budgets. Eager to leverage extensive experience to contribute to a dynamic team.
PROFESSIONAL SKILLS
Data analyst: Conducted extensive research and deployed strategies aimed at enhancing data quality, resulting in a notable reduction in errors and facilitating smooth integration into databases. Furthermore, I conducted thorough audits to ensure strict adherence to the Affordable Care Act (ACA), addressing any data issues post-implementation while providing continuous support to clients.
Budget Management: Cultivated strong budget management skills through creating budgets, forecasting expenditures, and implementing cost-saving measures. Analyzing financial data to manage budgets and using operational and data analysis to identify and correct errors were essential in ensuring accurate financial reporting. Exhibit proficiency in variance analysis and identifying opportunities for cost savings, combined with employing financial software to streamline processes, contributed to reducing data discrepancies and improving system efficiency. These experiences have refined capabilities in budget management and financial oversight.
Administrative support: Effectively provided administrative support across various roles throughout career. This includes managing client relationships and resolving inquiries, conducting user acceptance testing (UAT), and implementing data quality improvements to ensure compliance with regulations. Responsibilities also involve financial data analysis, budget creation, expenditure forecasting, and using financial software for accurate reporting. Additional duties include overseeing daily store operations, training staff, optimizing customer satisfaction, and enhancing customer shopping experiences. These roles demonstrate a strong ability to manage processes, ensure accuracy, and provide high-quality support to clients and stakeholders.
Computer skills: Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook), Paycom, SharePoint, intermediate SQL.
EMPLOYMENT HISTORY / EXPERIENCE
Paycom
February 2024 – May 2024 (40+ hrs)
Oklahoma City, OK
Paycom Specialist
Supervisor: Brandon Leech
Phone #: N/A
Effectively build and maintain client relationships to address payroll needs. Strategically resolve client inquiries by utilizing Paycom's processes and procedures, ensuring rapid solutions that support the success of clients' payroll requirements.
●Manage & build relationships with assigned books of long-term clients via phone & e-mail.
●Investigate, troubleshoot & resolve a high volume of more routine/standard client inquiries received through both phone & e-mail while anticipating additional questions & needs.
●Provide proactive service & consultation to maximize client employee usage & overall system utilization.
●Contribute to client retention & satisfaction through timely follow-up & completion of issues.
●Determine appropriate resources necessary for each client inquiry & issue resolution.
●Communicates information to assigned book of long-term clients that requires some explanation or interpretation.
●Receives instruction, guidance & direction from more senior level specialists.
●Coordinate with internal departments & more senior level specialists as needed to resolve client projects.
●Enter relevant information into CRM system after each contact to ensure quality data to enable effective client retention.
●Train clients in the use of Paycom system, proactively identifying new client users & providing one-on-one system training when appropriate.
●Ensure payrolls for all assigned accounts are processed with 100% accuracy. Actively engage in continuous learning & self-improvement to complete required training programs, enhance system knowledge & stay up to date on legislation impacting clients.
●Provide system feedback to product management on behalf of clients.
Insight Global (Contracted through B-SWIFT)
November 2022 – October 2023 (40+ hrs)
Oklahoma, City
Data Analyst
Supervisor: Isabel Avila
Phone #: 312-***-****
Developed and managed UAT testing for client software and data, conducted extensive research, and implemented data quality improvements, significantly reducing data entry errors and ensuring the seamless integration of accurate data into databases. Additionally, performed comprehensive data audits to ensure compliance with the Affordable Care Act.
●Creating & overseeing UAT testing for client software & data Conducted meticulous research & executed data quality improvements, achieving a remarkable decrease in data entry errors while guaranteeing the uninterrupted flow of precise data into databases.
●Conducted an in-depth requirements analysis to meticulously identify & simplify complex business rules & use cases, yielding a notable enhancement in operational efficiency & a reduction in project development time.
●Skillfully extracted and interpreted data patterns, translating insights into actionable outcomes.
●Leveraged data visualization tools to proficiently convey & communicate valuable business insights.
●Drafted Import & data mapping for Client EDI files to transfer to company system.
●Software testing for client approval for benefit administration.
●Creating tickets for work order for various needs for benefit administration Conducted comprehensive audits of IRS data provided by third-party companies to ensure strict compliance with the Affordable Care Act (ACA) mandate, consistently maintaining a 99% compliance rate & facilitating accurate client reporting.
●Assist with post-implementation client with data issues & process, assist the ongoing team in managing client after go-live dates.
Marsh Insurance Brokers (Contracted through Solugenix)
August 2021 – June 2022 (40+ hrs)
Oklahoma City, OK
Junior Operations Analyst
Supervisor: Timothy Bushnell
Phone #: 602-***-****
Proficiently oversee financial analysis and management by creating budgets, forecasting expenditures, and implementing cost-saving measures. Expertly leveraged operational and data analysis to identify and rectify errors, thereby reducing data discrepancies and significantly increasing system efficiency. Strategically implement solutions to mitigate risks, enhance data accuracy, and optimize overall system performance.
●Proficient in analyzing financial data to create and manage budgets effectively.
●Skilled in forecasting expenditures, variance analysis, and identifying cost-saving opportunities.
●Experienced in utilizing financial software to streamline processes and ensure accuracy in financial reporting.
●Strong attention to detail and ability to communicate complex financial information clearly to stakeholders.
●Leveraged operational & data analysis to identify & rectify errors, mitigating existing risks within an online data management system, resulting in a reduction in data discrepancies & increase in system efficiency.
●Spearheaded the implementation of data error correction processes for QA testing, ensuring data accuracy for client executives & VP stakeholders, leading to a reduction in critical errors & increase in overall data quality.
●Proficiently utilized Excel for data cleaning, robust analytics, outlier identification, & seamless generation of daily, weekly, monthly reports, optimizing data integrity & decision- making processes.
●Created tables, views, & materialized views with a combination of macros & pivot tables in Excel, streamlining data organization & analysis for enhanced decision-making capabilities.
●Produced CRM reports to uphold comprehensive client records, encompassing customer activity & personal information, ensuring data accuracy & client satisfaction.
TTEC/USAA
November 2019 – July 2021 (40+ hrs)
Oklahoma City, OK
License insurance agent
Supervisor: Dana Hill
Phone #: 405-***-****
Led delivered meticulous and exemplary customer service by efficiently handling policyholders' inquiries, policy changes, and claims, consistently surpassing performance targets.
●Provided exemplary customer service within a high-volume insurance call center, addressing policyholders' inquiries, policy changes, & claims with efficiency & accuracy, consistently meeting or exceeding performance targets.
●Achieved consistently high customer satisfaction ratings, with a focus on first-call resolution & proactive problem-solving, contributing to increased customer loyalty & retention.
●Communicated policy changes & company conditions that had an impact on customer satisfaction, ensuring transparency & customer-centric service delivery Tailored insurance programs to align with individual client needs through rigorous analysis of their specific requirements, enhancing client satisfaction & insurance coverage effectiveness.
●Scrutinized policy applications for inaccuracies, collaborating with underwriters to expedite the application process, ensure swift & accurate completion.
●Utilized persuasive sales techniques to assess customers' individual circumstances & provide well-informed recommendations on the appropriate type & coverage amount, enhancing their insurance decision-making process.
Walgreens
December 2018 – May 2019 (40+ hrs)
Port Saint Lucie, Fl
Assistant Store Manager in training
Supervisor: Frank Tellez
Phone #: N/A
Oversaw daily store operations to ensure efficiency and optimize customer satisfaction. Successfully coached sales associates on product specifications, sales incentives, and various selling techniques to enhance store performance. Through these efforts, contributed significantly to achieving the store's ranking as the #3 top-performing Walgreens within the Port Saint Lucie metropolitan area.
●Coached sales associates in product specifications, sales incentives, selling techniques, & resulting in a remarkable boost in customer satisfaction ratings.
●Enhanced the customer shopping experience by implementing innovative sales technologies & streamlining checkout processes, reducing wait times, & improving customer satisfaction scores.
●Efficiently oversaw opening, closing procedures, identifying & suggesting changes that improved daily operational efficiency.
●Supervised & evaluated staff, leading to improvement in their skills, consistent achievement of daily objectives, & a notable increase in advancement opportunities.
●Consistently met or exceeded business targets by leveraging employee engagement strategies & forward-thinking planning, resulting in an increase in revenue & a growth in customer satisfaction.
EDUCATION
Bachelor of Science (BS) in Organizational Management Gained 2018
LISCENCE & CERTIFICATION
TTEC
Insurance Agent (Life, Health, Property & Casualty)
REFERENCES:
B-Swift Implementation Analyst - Senad Hodzic -718-***-****
B-swift Senior ACA analyst - Cheryl Van Cott –- 801-***-****
Solugenix- Senior Data Analyst- Zohra Fathima – 813-***-****
Additional References available upon request.
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