Customer Service Patient Care
Resume:
Lucia Gallegos
Ready to work
Laredo, TX *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Engagement Specialist
Carenet Health-San Antonio, TX
August 2024 to Present
Place outbound calls
Schedule appointments by calling drs offices.
Psychiatric Nurse Aide
Border Region Behavioral Health Center-Laredo, TX
March 2023 to Present
Patient Care Technician
BORDER REGION MHMR-Laredo, TX
January 2022 to October 2022
Receptionist
PATLive
June 2021 to October 2021
Bilingual Customer Service Representative
STARTEK-Laredo, TX
January 2021 to May 2021
Provide great customer service
Upgrade and downgrade service
Take payments
Explain charges to customers
Issue claims
Customer Service Specialist
Duke Energy-Laredo, TX
August 2020 to January 2021
Take customers calls
Help customers make a bill payment
Assist with payment arrangements
Power outages
Customer service
Caregiver
LIFE CHOICES UNLIMITED-Laredo, TX
December 2019 to February 2020
Meal planning
Meal preparation
Dressing
Grooming
Toileting
Brief change
Light house keeping
Receptionist
GCAM-Laredo, TX
October 2019 to December 2019
Screen donors
File paper work
Take donor's vitals
Check if donors have cross donated
Answer phone calls
Knowledge of the software used to check donors information Patient Care Technician
Laredo Rehabilitation Hospital
February 2016 to February 2019
Provide high quality patient care within a rehabilitation setting. Assisted patients with activities of daily living including helping with meals, transferring using assistive device, bathing, dressing, toileting, and grooming. Displayed strong clinical skills in assessing vital signs, performing glucose checks, and post operative care.
Adhered to safety guidelines.
Complied with HIPAA standards in all patient documentation and interactions. Preserve patient dignity and minimize discomfort while carrying out duties such as bed pan changes, diapering, and emptying drainage bags.
Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of patient empathetic care.
Awards and Acknowledgements
Type of Award / Award Description
Top 10% in the nation for 4 years in a row.
Sales Associate
Forever 21-Laredo, TX
February 2015 to February 2016
Cashier
Fitting room knowledge
Warehouse experience
Customer service
Education
Certificate in Food handlers
November 2021 to November 2021
Certificate in Substitute Teacher
Laredo Community College
April 2019 to April 2019
Certificates in Nursing
South Texas Training Center - Laredo, TX
March 2017 to October 2017
High school or equivalent in Psychology
Nixon High School - Laredo, TX
August 2011 to May 2012
High school or equivalent in Nursing
Martin High School - Laredo, TX
August 2009 to May 2010
Technical Certification
Skills
• Patient care and safety
• Patient Advocacy and Support
• Medical Terminology
• Communication Skills
• Vital signs and Patient monitoring
• CPR certified
• Privacy/HIPAA Regulations
• Supportive of family members
• Glucose Monitoring
• Organization Skills
• Care Giver
• Home Health
• Direct Care
• Home Care
• Personal Care
• Microsoft Office
• Customer Service (5 years)
• Laboratory Experience
• Meal Preparation
• Hospital Experience
• Phlebotomy
• Venipuncture
• Laundry
• Medical Office Experience
• Medication Administration
• Triage
• EMR Systems
• Medical Records
• Microsoft Word
• Experience Administering Injections
• Case Management
• Computer Skills (10+ years)
• Critical Care Experience
• Anatomy Knowledge
• Physiology Knowledge
• Windows
• Time Management
• Nursing
• Sales Experience
• Sales
• Typing (1 year)
• Spanish
• Data entry
• Dietary aide experience
• Food service
• Dietary department experience
• Senior care
• Data collection
• Google Docs
• Operating systems
• Serving
• Nutrition
• Food production
• Bilingual
• Search engines
• Clerical experience
• Typing
• Customer service
• Medical records
• Medical terminology
• HIPAA
• Windows
• Sales
• ICD-10
• Data collection
• Hospital experience
• Vital signs
• Anatomy knowledge
• Dietary aide experience
• Google Docs
• VPN
• Human resources
• Front desk
• AI
• Spanish
• English
• Phone etiquette
• Bilingual
• Call center
• Communication skills
• Medical office experience
• Phlebotomy
• Food service
• Laundry
• Meal preparation
• Food preparation
• Venipuncture
• Caregiving
• Crisis intervention
• Computer skills
• Microsoft Office
Awards
Top 10% in the nation
February 2019
Certifications and Licenses
CPR/First Aid
driver's license
Patient Care Technician
March 2017 to August 2019
Phlebotomist tech
March 2017 to August 2019
Substitute Teacher
May 2019 to Present
CNA
Food Handler Certification
BLS Certification
CPR Certification
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