Customer Service Regional Director
Resume:
Alisha Gurung
East Elmhurst,Queens NY 11369
Phone: 929-***-****
Email: **********@*****.***
Personal Statement:
A determined quick learner, consistent, and hard-working individual with 5 plus years experience in the customer service industry. Passionate about creating memorable dining experiences for guests. Seeking to leverage my expertise in customer service and knowledge of food and beverages in a challenging and rewarding environment.Passio about creating mem. orabldining experiences for guest
Skills:
●Organizational Skills: Manage multiple tasks and prioritize the workload.
●Communication Skills: Excellent oral/written communication with other departments, colleagues, and clients.
●Interpersonal Skills: Work effectively with a wide range of people, establish and maintain positive working relationships with these individuals, and be a quick learner.
●Detail-oriented: Pay close attention to details.
●Problem-solving Skills: Identify problems and find creative solutions.
●Have strong analytical skills. Such as must-read, articulate, compare, and interpret figures and data.
Education and Training:
School Of Beautician (ITC SKILL DEVELOPMENT TRAINING CENTER)
Basic Beautician Course
01/2017-01/2018
AIR HOSTESS TRAINING INSTITUTE(Pvt.) LTD, KTM NEPAL
Basic Cabin Attendant’s Training Course
06/2011-12/2011
CAMPION KATHMANDU COLLEGE (KTM, NEPAL)
Graduate High School in Commerce
03/2008-03/2010
Work Experience:
First service Residential,
338 Main Street, San Francisco, CA 94102
Resident Relations Specialist
08/2021- 03/2024
Key Qualification and Responsibilities:
●Supporting the Regional Director and Community Manager by providing exceptional, responsive service to every resident or guest,
●identifying and clarifying residents' expressed and unexpressed needs, answering questions, and giving directions and instructions in a professional helpful manner.
●Answering the telephone within two rings, using correct salutations, personal identification, and telephone etiquette.
●Monitoring all property access points gates, garages, doors, and elevators.
●Responsible for all package distribution(incoming and outgoing) for the property and ensured all were logged into Connect when received and signed for when picked up.
●Reporting all suspicious activity to the proper authority to ensure continued resident safety.
●Following up with a person assigned to the task and resident to ensure completion of the request.
●attending and participating in designated meetings or functions as required by the Regional Director or the Board of Directors.
●Informing all vendors of building rules and regulations.
●Ensuring uniform and personal appearance are clean and professional at all times while maintaining a pleasant demeanor
Nordstrom,
865 Market Street, San Francisco, CA 94103
Salesperson
05/2021-04/2022
Key Qualification and Responsibilities:
●Greeting all the customers while they walked into the store with a genuine smile.
●Providing honest and confident feedback to our customers about style and fit.
●Setting and achieving sales goals, for both in-store and digital selling with effective use of selling tools(inclusive of text and social media)
●Working with the team to keep the department customers ready, which means filling orders, stockings,re-merchandising, price markdowns, and light cleaning.
●Growing relationships by opening new Nordstrom rewards program accounts.
●Building lasting relationships with customers and best service to our customers on their terms.
Uniqlo, Union Square
111 Powell St., San Francisco, CA 94102
Division Advisor/Visual Merchandiser
02/ 2019-03/ 2021
Key Qualification and Responsibilities:
●Ensure the sales floor is visually appealing and commercial.
●Greet customers and provide them with customer service, answer questions about the product, and maintain healthy relationships with not only the team but the shoppers as well.
●With the knowledge of trends and forecasting, push sales to reach our daily goals.
●Maintaining the standards of the sales floor by following the company standard guidelines.
●Set up Displays, fixtures, and Promotional signage to appeal to customers.
●Updating mannequins according to company guidelines.
●Encouraging and educating the team about the products and standards.
●Analyze numbers and communicate with the store manager and visual manager to ensure sales are consistent.
●Demonstrate leadership skills and provide support for the management team.
DAREEN INTERNATIONAL CO. L.L.C., River Island - Dubai Marina Mall, UAE
Sales Associate
08/2014-06/2017
Key Qualification and Responsibilities:
●Greet Customers as they enter the store.
●Maintain standards, making sure the product is always represented properly and is shoppable.
●Assist customers within the fitting room, ensuring they have an enjoyable experience and helping them if needed.
●With knowledge of the floor layout, running products from the fitting room and cash register making sure to work efficiently.
●Performing “pack and ship”, receiving online orders for the store, collecting the items from the shop floor or stock room packaging them, and preparing them for the UPS or USPS to deliver.
●Receiving shipment and placing products with censors and price points for Merchandisers to place on the floor.
Languages:
English, Nepali, and basic Hindi.
References:
1.Mayu Kaida (visual Manager, Uniqlo)
Contact: 510-***-****
Email ID: *********@*****.***
2. Jessica Taclas (Sales Manager, Nordstrom)
Contact: 415-***-****
3. Kim San Jose (Senior Resident Relations Supervisor, Lumina)
Contact: 415-***-****
Email ID: ***.*******@*************.***
Contact this candidate