Customer Service Office Assistant

EDUCATION

COLLEGE NAME:

Bharath college of science and

management in thanjavur.

GRADUATE:

B.Sc; Hotel management and catering

science.

MOHAMED

IBRAHIM.M

PROFILE

Efficiently handled

scheduling, travel

arrangements, logistics for

events, business reports /

documentation, customer

service, greeting customers,

mail distribution, answering

phones, and other tasks for

senior executives and

managers.

SKILLS:

• COMMUNICATION ...

• MULTITASKING. ...

• PRIORITIZING. ...

• ORGANIZATION. ...

• TECHNICAL SKILLS. ...

• INTERPERSONAL SKILLS. ...

• INITIATIVE AND PROBLEM-

SOLVING ABILITIES. ...

• DEPENDABILITY.

.

CONTACT

Phone: +91-822*******

EMAIL : ***************@*****.***

INTERNSHIP

Dolphin Hotels Ltd Hyderabad

10may16 – 10July16

Aquatic the floating resort Kerala (Kochi)

30Nov16 – 6Jan17

Sterling Holidays Kerala (Munnar)

9May17 - 9July17

Cake Square the American Pastry Hub Chennai 3Dec17 - 28Dec17

EXPERIENCE

Dolphin Hotels LTD Hyderabad

15.May 2018 to 20 May 2019

(As a customer service)

Sterling Holidays Resorts Ltd, Kerala

07 Dec 2020 to 27Jan 2022

(As a guest relationship)

Flora Hotel kerala

01 Feb 2022 to 5April 2023

(As a Reservation)

SET RESIDENCY, kumbakonam

06-MAY 23 TO TILL NOW

(AS A Front office Assistant)

• CREATING GUEST DATABASE.

• HANDLING GUEST ACCOUNTS.

• COORDINATING GUEST SERVICE.

• TRYING TO SELL A SERVICE.

• ENSURING GUEST SATISFACTION.

• HANDLING IN-HOUSE COMMUNICATION THROUGH PBX

STRENGTH CERTIFICATION

Team Work

Flexibility & Adaptability STCW (STANDARDS OF TRAINING, CERTIFICATION AND

Multitasking WATCHKEEPING)

Technical skills AND

Analytical skills USPH (UNITED STATES OF PUBLIC HEALTH) PERSONAL INFORMATION

• Date of Birth : 27.1.1998

• Nationality : Indian

• Religion : Muslim

• Sex : Male

• Marital Status : Unmarried

• Languages : English, Malayalam, Tamil

• Address : 2/180,Sornapillaiyar Kovil Street,

East Kabisthalam, Thanjavur-614203

HOBBIES AND INTEREST

Frequently cook for family and friends and hold weekly dinners focusing on different cultures and cuisines. Thrill-seeking athlete with an interest in skydiving, paragliding, outdoor rock climbing, and surfing. Guest blogger on popular food industry website. DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge. Date: Mohamed Ibrahim

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