Customer Service Technical Support
Resume:
Otis Lovick
Houston, TX *****
**********@*****.***
I’m highly motivated educated gentlemen
seeking employment in Customer Service, Driver /Hauler, Troubleshooting My goals are to Build a long standing relationship with clients and exceed their needs. I plan to accomplish that with my experience in communication, collaborating and networking with other designers, and furthering my portfolio to introduce new ideas and design solutions for the client. Authorized to work in the US for any employer
Work Experience
Customer Service Advocate Field Operations
CARVANA-Houston, TX
July 2021 to Present
• First Direct Line Communication to customer account status,concerns and needs. Ensuring clear understanding with customer updates .
• Delivering customer vehicles to home.
• Drive single-car haulers for transport
• loading and unloading the customer's vehicle and inspecting the car-hauler to ensure the vehicle maintains good maintenance and safe driving conditions.
• Team work oriented with outside and inside task
Mobile Device Technical Support CS
ASURION (ATT)-Houston, TX
June 2018 to July 2021
• Troubleshoot technical support for ATT service customers
• Providing customer service in activating and resolving issues for customers personal devices
• Utilize technology to track, and report customer issues through data input, Microsoft excel, and Citrix portals
• Program multiple digital device via remote resolution. Clinical Assistant Tech/ Home Hook Up
PREVENTICE-Houston, TX
July 2015 to June 2018
Duties
*Answer all incoming Customer Service calls promptly and manage them effectively and efficiently
*Address questions and educate patients, practices, and sales staff
* Assist Patient in hook up of device and assure proper connection by obtaining clear recording to begin patient study.
* Documenting each account to assure update towards study of patient.*Demonstrate empathy and decrease customer tension*Determine critical rhythms with associated symptoms and accurately report them to designated Monitoring Center team member
Insurance Customer Service Advisor
AON-Houston, TX
July 2014 to June 2015
Duties
•Inform, educate and enroll customers to successfully transition into the individual insurance market
•Provide solutions that make it easy for the customer to decide on the plan while overcoming customer objections
• Handle inbound calls to enroll customers compliantly and efficiently into selected Medicare Health Insurance (Medicare Advantage, Medicare Supplement, Cost Plans and Prescriptions Drug Plans) and update customer accounts thoroughly.
• Deliver a consistently positive customer experience in a highly ethical and professional manner Customer Service Representative
IQOR-Houston, TX
July 2010 to June 2014
Duties
•Excellent customer service to over 45 customers a day through inbound calls
•Assistance with payments
•Neat work space
•Customer relationship development
Education
High school diploma
Spring, TX
August 2005 to June 2010
Skills
• Mobile Devices
• Operating Systems
• Technical Support
• Desktop Support
• Network Support
• English
• Software Troubleshooting
• Microsoft Windows
• Active Directory
• Microsoft Excel
• Computer skills
• Communication skills
• Windows
• Microsoft Office
• Microsoft Word
• Phone etiquette
• Customer service
• Citrix
• Cash handling
• IT support
• Software troubleshooting
• Operating systems
• Remote access software
• Technical support
• Office experience
• VoIP
• Cloud computing
• Microsoft Exchange
• Microsoft Windows Server
• Computer networking
• Authentication
• Network support
• iOS
• Driving
• Android
• LAN
• Desktop support
• Mobile devices
• Cold calling
• Cash register
• Load & unload
• Organizational skills
• Data entry
• Typing
Certifications and Licenses
Driver's License
October 2021 to September 2029
Non-CDL Class C
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