Administrative Assistant Customer Service

Kara D. Zabonik

Quinlan, TX *****

903-***-**** • **********@*****.***

Objective

Entry-level Administrative Assistant with 3+ years of experience managing office operations and operating switchboards.

Reliable professional recognized by peers for my effective service and organizational skills. Looking to apply my experience with Microsoft Office and Customer Relations at your company.

Education

Associates Degree in Applied Sciences for Computer-Aided Drafting and Design ITT Technical Institute-Little Rock, AR Sept 2012

Graduated as Valedictorian with High Honors and a GPA 3.7

Work Experience

Team Lead Manager Nov 2021-Oct 2024

Whataburger, Quinlan, TX

Supervised and coached crew to provide excellent customer service.

Maintained efficiently in food preparation and delivery.

Trained crew to sustain and uplift restaurant quality standards.

Supported robust communication between management and crew

Supported management with cash control and cashiering supervision.

Maintained appropriate inventory levels to manage food costs.

Monitored and maintained compliance with cleaning and sanitation procedures.

Crew Member May 2014-Oct 2021

Various Fast Food Establishments

See above for job duties and qualifications

Enumerator Sept 2011-Jan 2012

National Agriculture Statistics Services (NASS), Little Rock, AR

Data collection via telephone of farm and ranch owners/operators across the US.

Researcher Jun 2010-Sept 2011

Market Strategies International (MSI), Little Rock, AR

Data collection of consumers across US of various products & services via telephone.

Soft Skills

Communication (written and verbal) Flexibility and efficiency

Prioritization and problem-solving Organization and planning

Research and analysis Attention to detail

Customer service Phone Etiquette

Emotional Intelligence Responsibility

Networking Financial literacy

Teamwork and delegation Management and training

Hard Skills

Database management Data Entry

Administrative functions MS Office

Background checks. Purchase orders

Customer inquiries Clerical duties

Inventory control Front desk

Office procedures Office equipment

Administrative Assistance Bank deposits

UPS/Fed Ex/USPS

Contact this candidate