Customer Service Specialist
Resume:
DEVORN STEPHENSON
CUSTOMER SERVICE SPECIALIST
CONTACT
PROFILE
Washington DC 20032
********@*****.***
Over a decade of SUCCESS IN the customer service industry.
Dedicated, personable professional. Skilled communicator, Fluent in both Spanish and English. remarkable interpersonal organizational and time management skills. Detailed Oriented and able to analyze and Prioritize clients’ requests or issues quickly and effectively. Highly motivated self-starter, able to work independently as well as with team members.
SKILLS
EXPERIENCE
Detailed Oriented
Customer Service
Sales Skills
Inventory Management
Communication
Team Collaboration
Goal Setting
Bilingual (Fluent Spanish and English)
Retail Merchandiser
Hallmark Cards
August 2024 to Present
Communicate retail merchandiser directives with store management.
Established great connections with store management.
Stocked and ordered Hallmark product in four retail locations, directed customers to the various products.
Interact with store management and employees, fostering a positive relationship.
Participated in the launch of new stores.
Collaborated with sales team members and store management to drive sales and performance.
Retail Sales Specialist
Starboard cruise services
June 2022 - MAY 2024
Provided excellent customer service to our guest to meet both sales targets and client experience goals.
Managed inventory on sales floors and prepared detailed reports for management.
Exceeded sales objectives, addressed customer concerns, and maintained a positive work environment.
Customer Service Specialist
SME SPI GLOBAL
JAN 2015– NOV 2022
Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism for their financial client. Offered alternative solutions where appropriate with the objective of retaining customers business · Identified and escalated emerging product or customer dissatisfaction issues.
Customer Service Agent
SITEL – CAP ONE
NOV 2010 – NOV 2014
Handling inbound calls about billing inquiries, creating profiles, credit card activation. Resolves customer inquiries and address issues while adhering to all Capital One policies and procedures
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